Technical Analyst

Charterhouse Middle East; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Technical Analyst to enhance its IT Services department in the Middle East. This role offers a fantastic opportunity to provide vital technical support and assistance to end-users, ensuring seamless operation within the organization. The ideal candidate will thrive in a dynamic environment, resolving queries through various channels and maintaining a focus on customer satisfaction. Join a reputable global law firm and contribute to its growth while leveraging your expertise in IT support and communication skills in both English and Arabic. If you are passionate about technology and dedicated to delivering exceptional service, this position is perfect for you.

Qualifications

• Experience in legal or professional services is essential.
• Familiarity with various IT tools and platforms is required.

Responsibilities

• Provide technical assistance and support to end-users.
• Troubleshoot and resolve hardware, software, and network issues.

Skills

Technical Support

Customer Experience Focus

Excellent Communication Skills

Troubleshooting

Education

Experience in Legal Industry

Professional Services Background

Tools

ServiceNow

Windows 10 & 11

Office 365

iManage

Job description

Job details Location: Riyadh
Salary: Competitive Salary
Job Type: Permanent
Discipline: IT & Technology
Legal - In-House & Private Practice

Reference: 53069
Posted: 29 days ago
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Job description

Charterhouse is working with a reputable global law firm that is looking to expand its IT Services department in the KSA office. They are currently looking to hire an experienced Technical Analyst (IT) to support the Middle East offices with all IT-related queries.

About the role

This is a great opportunity to join a global company that is growing in the Middle East. This role will have the opportunity to provide technical assistance and support the end-users within the business.

The Technical Analyst will be required to respond to users' enquiries and technical issues through various channels, such as F2F, ticketing solutions (ServiceNow), and phone, making sure tickets are logged and updated correctly. In this role, you will also troubleshoot and resolve hardware, software, and any network problems in a timely manner.

About you

To be considered for this role, the ideal candidate will have worked in the legal industry, professional services, or a related field previously. The successful candidate will be familiar with Windows 10 & 11, Mac, Office 365, Exchange, AV, and Document Management Systems (iManage). Experience using ServiceNow would also be advantageous.

Our client is looking for a proactive Technical Analyst who has a focus on customer experience. Ideally, this candidate would have previous experience supporting over 20+ direct end users. Excellent communication skills in English and Arabic are essential for this position.