Technical Account Manager (Uipath/RPA)

HCLTech; Saudi Arabia; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Technical Account Manager, where you'll guide major clients in transforming their operations through automation. This role demands a proactive approach, leveraging your technical expertise in UiPath and programming to drive exceptional business value. Collaborate with a diverse team to enhance customer experiences and ensure successful implementation of cutting-edge automation solutions. If you're passionate about technology and customer success, this is your opportunity to make a significant impact in a dynamic environment.

Qualifications

• 7+ years in technical customer-facing roles.
• Experience with UiPath or similar automation products.
• Strong programming background in .NET or other languages.

Responsibilities

• Own customers' technical success and account strategies.
• Provide technical advisory through webinars and demos.
• Conduct health checks and improve automation programs.

Skills

Technical Customer Support

UiPath Automation

Linux Systems Administration

Programming (.NET, C#, Java, Python)

Cloud Technologies

Analytical Skills

Problem-Solving

Communication Skills

Education

Bachelor's Degree in Computer Science

Tools

UiPath

Kubernetes

Job description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Technical Account Manager

How would you like to help the world’s largest companies transform the way they work via automation allowing their team members to achieve their full potential? As members of our Enterprise Success team, our Technical Account Managers help our customers achieve more than they ever have by automating the day-to-day and driving business to a higher level.

Our Enterprise Success team advises and guides our most strategic customers in designing and building long-term, enterprise-level business automation programs leveraging our people and technology; ensuring our customers achieve maximum business value and organizational impact leveraging the world’s most innovative and proven business automation platform.

We entrust our team with organization’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (C-suite down), to drive business adoption of our capabilities with a focus on tangible business outcomes while enhancing the way their team members work.

Our Enterprise Success team is serious about guiding our customers in designing and managing their business automation platform across the full platform lifecycle including coaching our customers’ teams on initial deployment, enterprise-wide enablement, and the appropriate methodologies to maximize business outcomes, self-sufficiency, and overall organizational impact.

You will be a member of a high-performing global team that will demand your best and provide the most fulfilling work of your career. You will be part of a team of advisors who guide the design of large-scale, complex business automation programs that drive bottom-line business impact and truly bring out the best in our customers’ people as they focus on fulfilling and innovative activities.

What You Will Be Doing

• Take ownership of your customers' technical success with us
• Be a core member of the account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
• Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
• Enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints
• Conduct design and code reviews for select automations to reinforce and verify those best practices
• Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
• Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents
• Provide technical advisory to customers through webinars, demos and speaking engagements
• Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

What You Will Bring

• A minimum of 7+ years of professional experience in technical customer-facing roles
• Previous experience with UiPath or other intelligent automation products is highly desired
• Prior experience in technical support or technical consulting is a plus
• Experience with Linux-based systems administration (Kubernetes knowledge is a plus), Windows and Linux server infrastructure, IT, network troubleshooting, and security
• Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
• SaaS and Cloud technical background with hands-on experience in digital technologies
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Diplomacy, tact, and poise under pressure when working with customers and partners
• Excellent verbal and written communication skills - English fluency is required
• Excellent presentation skills with the ability to present to a large audience
• Computer Science degree (or equivalent)
• Willingness to travel up to 25%

We value a range of diverse backgrounds, experiences, and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

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