Technical Account Manager

proven; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to oversee VIP customer relationships and provide technical support for advanced fleet management systems. In this dynamic role, you will act as the primary contact for key clients, ensuring their needs are met while fostering long-term partnerships. Your expertise in GPS tracking and fleet management technologies will be crucial as you troubleshoot issues and guide customers through installations. This position offers a unique opportunity to make a significant impact in a growing sector, where your contributions will drive customer satisfaction and service excellence.

Qualifications

• Bachelor’s degree in relevant field with proven experience in account management.
• Strong technical knowledge of GPS tracking systems and fleet management software.

Responsibilities

• Manage VIP accounts, ensuring customer needs are met and expectations exceeded.
• Provide technical support for fleet management systems and GPS tracking devices.

Skills

Account Management

Technical Support

Communication Skills

Problem-Solving

Customer Service

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Administration

Tools

CRM Software

Job description

Key Responsibilities

VIP Account Management

• Act as the primary point of contact for VIP customers, ensuring their needs are met and their expectations are exceeded.
• Build and maintain strong, trusted relationships with key clients to foster long-term partnerships.
• Understand customer business objectives and provide tailored solutions to meet their specific requirements.

Technical Support & Consultation

• Provide technical expertise on fleet management systems, GPS tracking devices, and related components.
• Troubleshoot and resolve technical issues related to hardware, software, and system integration.
• Guide customers through the installation, configuration, and optimization of our products and services.

Customer Requirements Handling

• Collaborate with internal teams (e.g., sales, engineering, and operations) to ensure seamless delivery of services.
• Gather and document customer feedback to drive product and service improvements.
• Proactively identify opportunities to expand services or upsell based on customer needs.

Training & Enablement

• Conduct training sessions for customers on the use of fleet management systems and GPS tracking tools.
• Create technical documentation, FAQs, and guides to support customer self-service.

Qualifications

• Bachelor’s degree in Engineering, Information Technology, Business Administration, or a related field.
• Proven experience in account management, technical support, or a similar role, preferably in the technology, telematics, or automotive industry.
• Strong technical knowledge of GPS tracking systems, fleet management software, and related hardware.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Problem-solving mindset with a focus on delivering exceptional customer service.
• Proficiency in CRM software and other relevant tools.

Preferred Qualifications

• Experience in the vehicle tracking or fleet management industry.
• Knowledge of telematics and IoT (Internet of Things) technologies.
• Familiarity with installation processes for GPS tracking devices and related components.
• Multilingual abilities (if applicable to your customer base).