Team Leader - Park Services (Housekeeping)

Six Flags Qiddiya City a; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Park Services Supervisor to help shape the guest experience at an exciting new theme park. This role involves developing operational processes, supervising teams, and ensuring compliance with health and safety standards. You'll collaborate with various stakeholders to foster a culture of excellence and sustainability while managing a diverse team. If you have a passion for leadership and a background in facility management, this opportunity offers a chance to make a significant impact in a vibrant environment.

Qualifications

• Minimum 4 years of experience with 2 years in a supervisory role.
• Experience in cleaning or facility management, preferably in theme parks.

Responsibilities

• Assist in developing park services planning and operational processes.
• Supervise Park Services and ensure compliance with international standards.

Skills

Leadership

Communication

Team Building

Organizational Skills

Detail-oriented

Basic Computer Literacy

Education

High School Education

Guest Service Qualifications

Health and Safety Qualifications

Tools

Microsoft Office

Job description

COLLECTIVE

• Comply with the Six Flags Qiddiya's code of conduct and ethics
• Promote the Six Flags Qiddiya vision, mission, values, and model desired behaviors
• Promote Six Flags Qiddiya and spread its culture
• Commit to Six Flags Qiddiya's rules and regulations
• Perform tasks as directed to achieve organizational goals
• Share knowledge with the team and encourage their development

JOB-SPECIFIC

• Assist in developing the Park Services planning for Six Flags Qiddiya Theme Park, including conceptualizing the journey and developing detailed plans with stakeholders and service providers
• Assist with developing processes and procedures for park operations
• Assist in planning and producing documentation, systems, and processes, and participate in Health & Safety responsibilities by conforming to standards and exceeding expectations while involving team members and supervisors
• Coordinate with external stakeholders, including regulatory authorities within KSA and IP partners
• Collaborate with technology teams to incorporate guest management systems for an optimal guest experience
• Support the development of systems, processes, and procedures for park operation
• Ensure all team members meet key performance indicators (KPIs)
• Work with Qiddiya teams to ensure compliance with international standards
• Supervise Park Services, Senior Ambassadors, and Ambassadors to ensure cleanliness and presentation of the park, and that ambassadors operate professionally
• Maintain excellent condition of washrooms and manage external contracts such as waste disposal and cleaning
• Oversee the operation of the waste management facility, including recycling aligned with sustainability goals
• Supervise shifts, including night shifts
• Manage stocks, cleaning equipment, and chemicals
• Train and develop staff using SOPs and park knowledge
• Monitor and meet KPIs and manage operational budgets with cost-saving initiatives
• Manage scheduling and equipment operation to high standards
• Update SOPs, risk assessments, and related documentation
• Act as a positive role model, maintaining high standards and motivating staff
• Promote Six Flags Qiddiya positively to stakeholders

REQUIREMENTS

Education

• High school education (desirable)
• Proficiency in English (reading, writing, speaking)
• Guest service qualifications (desirable)
• Health and Safety qualifications (desirable)
• Training in cleaning, chemicals, and machinery (desirable)

Experience

• Minimum 4 years, with 2 in a supervisory role
• Experience in cleaning or facility management, preferably in theme parks & waterparks
• Experience in waste management, recycling, and cleaning operations
• Operational experience in leisure environments and facility management
• Experience leading large teams and managing third-party contractors

Skills

• Strong leadership, motivation, and team-building skills
• Excellent communication and presentation skills
• Goal-oriented with delegation skills
• Organizational, creative, outgoing, detail-oriented, self-motivated
• Attention to detail and open-mindedness
• Basic computer literacy and familiarity with Microsoft Office
• Flexibility to work nights, weekends, and holidays
• Physical ability to perform activities such as lifting, carrying, and climbing