Team Leader - Luxury Tech

Yas Mall; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

Join a dynamic and innovative team at a leading luxury retailer, where your passion for sales and customer service will shine. This role focuses on driving store performance and building strong relationships with category managers. You will lead a team of skilled professionals, ensuring they meet and exceed sales targets while fostering a positive work environment. With a commitment to personal development and a competitive benefits package, this position offers a unique opportunity to grow within a forward-thinking organization dedicated to excellence and diversity. Your journey towards shaping the future of luxury retail starts here.

Benefits

Health Care

Child Education Contributions

Remote Working Policies

Flexible Working Policies

Employee Discounts

Qualifications

• 2+ years of experience in retail sales management.
• Strong communication skills and ability to motivate teams.

Responsibilities

• Accountable for store level sell out targets.
• Supervise and motivate a team to achieve sales goals.
• Ensure excellent customer service and stock management.

Skills

Fluency in English

Team Management

Sales Performance Monitoring

Customer Service Excellence

Tools

Excel

Job description

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewelry, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touchpoint leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

1. Store level sell out target accountability.
2. Build category manager relationships at store level.
3. Monitor daily and weekly sales performance of each Expert within the assigned coverage.
4. Supervise, motivate, and manage a team of permanent Experts to achieve set sellout target.
5. Maintain accurate records of individual sales results, team performance, and activities.
6. Improve individual Expert performance and skills.
7. Ensure in-store stock is at an appropriate level in the assigned stores.
8. Foster a positive, high-energy team environment focused on results.
9. Address and resolve any performance issues.
10. Ensure the team is delivering excellent customer service.

What you’ll need to succeed

• Fluency in English.
• 2 years of experience.
• Proficiency in Excel.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contributions, remote and flexible working policies, as well as exclusive employee discounts.

We Invite All Applicants to Apply

It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.