Team Leader - Guest Services

Edge Al Rabie - Riyadh; Riyadh; On-site; SAR 112,000 - 150,000; Full time

Job summary

A prestigious hotel in Riyadh is seeking a Team Leader - Guest Services to deliver exceptional customer service and ensure memorable experiences for guests. Candidates should have a degree in hospitality and experience in hotel front office operations. Fluency in English and proficiency in Opera system are preferred. This role requires teamwork in a vibrant environment.

Qualifications

• Previous experience in the Front Office Department within a hotel.
• Fluency in both written and spoken English.
• Immaculate personal presentation required.

Responsibilities

• Provide personal service and attention to all guests.
• Prepare guest amenities and coordinate for VIPs.
• Maintain an up-to-date knowledge of hotel services.

Skills

Customer service

Problem-solving

Effective communication

Teamwork

Planning for business

Adaptability

Education

Degree in hospitality field

Tools

Opera guest profile system

Job description

Overview

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Key responsibilities include:

• Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
• Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
• Maintain and update guest history profiles through the Opera guest profile system
• Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
• Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
• Give courtesy calls and complete the daily call log as per established guidelines

Skills

Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies
The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results