Team Leader - Guest Services

Centro Hotels by Rotana; Al Khobar; On-site; SAR 150,000 - 200,000; Full time

Job summary

Un prestigieux hôtel en Arabie Saoudite recherche un Team Leader - Guest Services passionné. Vous vous occuperez des clients VIP, garantissant des expériences mémorables grâce à un service personnalisé. Avec un diplôme en hôtellerie et une expérience antérieure, rejoignez une équipe dynamique dans un environnement multiculturel.

Qualifications

• Diplôme en hôtellerie est idéal.
• Expérience précédente au Front Office.
• Fluent en anglais exigé.

Responsibilities

• Assurer un service clientèle exceptionnel.
• Bloquer les chambres selon les attentes des clients.
• Gérer les profils clients via le système Opera.

Skills

Effective Communication

Customer Focus

Teamwork

Adaptability

Education

Degree in Hospitality

Education in Hospitality & Tourism

Tools

Opera

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary customer service and provide creative solutions to our guests.

As a Team Leader - Guest Services, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:

• Extending personal service and attention to all guests, especially Club Rotana and VIP Guests
• Preparing and coordinating the distribution of guest amenities, welcome letters, and fruit setups for VIPs and long-stay guests
• Maintaining updated knowledge of hotel and local services, supplying information, responding to guest queries, and promoting inter-hotel sales and in-house facilities
• Maintaining and updating guest profiles through the Opera system
• Reviewing and preparing the next day’s arrival reports for VIPs and guests with special status, highlighting these to management and activating necessary functions
• Blocking rooms based on guest expectations, utilizing guest history, and communicating with related departments about special requirements
• Giving courtesy calls and completing the daily call log as per guidelines

Skills, Education, Qualifications & Experiences

You should ideally have a degree in hospitality and previous experience in the Front Office Department of a hotel. Fluency in English, both written and spoken, is required, along with impeccable personal presentation and problem-solving abilities. Knowledge of Opera is highly regarded.

Knowledge & Competencies

The ideal candidate will be experienced in Guest Relations and Executive Club operations, with excellent presentation and communication skills, and a high level of customer care. You should be proactive, outgoing, charismatic, and approachable. Ability to work under pressure in a fast-paced environment, being a great team player working with a multicultural team and guests, is essential. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People and Operations
• Understanding Differences
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

Education in Hospitality & Tourism is preferred.