Team Leader - Guest Operations

Six Flags Qiddiya City and Aquarabia; Riyadh; On-site; SAR 149,000 - 207,000; Full time

Job summary

A leading entertainment venue in Riyadh is looking for a Team Leader for Guest Services & Entry Operations. This role involves overseeing operations at guest touchpoints, managing ticketing and access control. Candidates should have a high school diploma and 1-2 years of relevant experience, with previous leadership experience preferred. Join us to ensure exceptional service and smooth operations.

Qualifications

• 1-2 years of experience in customer service or operations role, preferably in entertainment.
• Previous leadership or supervisory experience is an advantage.

Responsibilities

• Oversee daily operations of guest services and park entry.
• Support team members in delivering guest services.
• Manage ticketing, access control, and guest inquiries.

Skills

Customer service

Operations management

Leadership

Education

High school diploma or equivalent

Job description

Team Leader - Guest Services & Entry Operations will oversee the daily operations of guest services and park entry, ensuring smooth, efficient, and exceptional service at all guest touchpoints. This role will support frontline team members in delivering seamless entry operations, ticketing, access control, guest inquiries, complaint resolution, lost & found services, VIP experiences, and annual pass programs. The Team Leader will also play a critical role in queue management, staff training, and operational troubleshooting

High school diploma or equivalent required.

1-2 years of experience in a customer service, hospitality, or operations role, preferably in high-volume entertainment venue.

Previous leadership or supervisory experience is an advantage.