Job Description
Collective Responsibilities
- Comply with the Aquarabia Water Theme Park and Qiddiya's code of conduct and ethics.
- Promote the vision, mission, values, and desired behaviors of Aquarabia Water Theme Park and Qiddiya.
- Spread the culture of Aquarabia Water Theme Park and Qiddiya.
- Adhere to all rules and regulations of Aquarabia Water Theme Park and Qiddiya.
- Perform tasks as directed to achieve organizational goals.
- Share knowledge with the team and encourage their development.
Job-Specific Responsibilities
- Ensure the safety of all guests and colleagues, with a commitment to zero drownings and loss of life due to drowning.
- Coordinate with managers and assistant managers, Aquatics, on the overall operation and performance, focusing on the Aquatics Department.
- Oversee daily operations of all 22 aquatic attractions, including inspections, staffing, training, performance, and operations.
- Manage the lifeguard team, including performance management, mentorship, training, scheduling, and daily responsibilities.
- Ensure guest safety and satisfaction in line with standards, KPIs, and feedback.
- Respond to medical emergencies within scope of certification and training.
- Assist guests with lost parties, children, and property.
- Support other departments as needed, including Six Flags Theme Park.
- Maintain cleanliness of guest and colleague areas.
- Participate in public relations and marketing activities.
- Represent the park during audits related to operations and aquatic safety.
- Liaise with other departments to ensure satisfaction.
- Work scheduled shifts, including holidays, weekends, and non-operational hours.
- Meet physical requirements such as standing for long periods, environmental conditions, physical inspections, and rescue techniques.
- Ensure the park is a fun environment for guests, colleagues, and oneself.
Requirements
- Education: High School Diploma or equivalent.
- Experience: 2-4 years in the attraction/recreational industry, with at least 1 year in the Middle East or internationally. Management experience preferred, especially in large-scale waterparks.
- Skills: Valid ILTP Lifeguard and/or Instructor License or equivalent, relevant attraction certifications, proficiency in Microsoft Office and attraction management IT systems.
- Core Competencies: Strong communication, collaboration, critical thinking, creativity, work ethic, integrity, high standards, time management, leadership, approachability, safety culture support.