Tamheer Opportunity - Customer Experience Officer

Arab National Bank; Jeddah; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Manager to lead a team of Telephone and Fax Operators. This role involves ensuring customer satisfaction, implementing service improvement policies, and analyzing feedback to enhance service quality. The ideal candidate will possess strong communication skills and a background in Business Administration or English. Join this dynamic team to make a significant impact in customer care and contribute to the company's success in delivering exceptional service.

Qualifications

• Strong communication skills to effectively manage customer interactions.
• Educational background in Business Administration or English.

Responsibilities

• Manage staff to ensure motivation and training for optimal performance.
• Participate in customer satisfaction surveys to develop solutions.

Skills

Effective communication

Proficiency in English

Proficiency in Microsoft Office programs

Education

Bachelor's degree in Business Administration

Bachelor's degree in English Language

Job description

• Manage the Telephone and Fax Operators staff to ensure that they are appropriately motivated and trained and carry out their responsibilities to the required standards.
• Ensure total customer satisfaction in orderto promote a quality image of the company and achieve its objectives.
• Maintain and implement all necessary policies and procedures to ensure continuous service improvement.
• Participate in various customer care programs to maintain the company's current, past, and potential customers.
• Participate in various customer satisfaction surveys and the analysis of its feedback to outline common complaints in order to develop efficient solutions.
• Maintain an accurate up to date customer information database.
• Investigates and resolves any problems posted from the call center in cooperation with the concerned department.
• Prepare the necessary reports, studies and presentations to brief the top management of the level of customer’s satisfaction, outline common complaints and inquires and recommend solutions.
• Maintain an awareness of new developments in the customer service field and ensure that the company make the best use of any such developments.

Skills

Skills:

• Effective communication
• Proficiency in English
• Proficiency in Microsoft Office programs
• Bachelor's degree in Business Administration or English Language