''Tamayyaz- Reception- Saudi only"

AccorHotel; Jizan; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading company in hospitality seeks candidates for entry-level positions focused on guest services. Responsibilities include managing guest histories, facilitating check-ins, and maintaining high customer service standards. Ideal for Saudi nationals or recent graduates with a passion for hospitality and strong communication skills.

Qualifications

• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Ability to work a flexible roster.

Responsibilities

• Maintain guest history records and ensure maximum occupancy.
• Handle check-ins and check-outs for individuals and groups.
• Liaise with departments on guest-related matters.

Skills

Interpersonal skills

Communication skills

Team player

Job description

• To ensure that guest history records are accurately maintained and all recurring guests are pre-registered, including input of guest questionnaires, response and comments in the system under guest profile.
• To be aware of the rooms situation, including room rates, and strive to obtain maximum occupancy
• To be able to explain and show the guests all the facilities in the room.
• To ensure that all departmental reports and correspondence are completed punctually and accurately
• To be well conversant of the local environment of the hotel : the city, culture, activities, exhibitions, shopping malls, and general information around the hotel.
• To provide wake-up calls as requested by the guests.
• To ensure that the telephone, e-mail, fax and safe deposit services are available for the guest.
• To ensure immediate delivery of any messages received for the guest.
• To update Shmoos system for all the arrivals and departures
• To take-in room reservations and walk-in for the hotel.
• To register check-in and departures of all individuals and groups.
• To check the remaining departures and make sure that the corresponding bills are ready and correct with the supporting documentary proof.
• To liaise with all other departments for all Guest related matters.
• To be conversant and fully knowledgeable of OPERA system as per the scope of work
• To be flexible in supporting other colleagues needs in other departments based on the hotel priorities and anticipated business levels.
• To be aware with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.
• To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.
• To be fully aware and conversant of welcome project, Le club, planet 21 policies and procedures and is responsible to integrate them in the day to day operation.

Additional Information

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.