Tamayyaz- Reception- Saudi Male

Accor; Saudi Arabia; On-site; SAR 20,000 - 40,000; Full time

Job summary

Join a dynamic team at a leading hospitality firm where your journey begins with personalized service and guest satisfaction. As a Front Office Assistant, you'll play a vital role in creating memorable experiences for guests, ensuring their needs are met with warmth and professionalism. This position is perfect for those passionate about hospitality, offering opportunities for growth and learning in a vibrant environment. Embrace the chance to be part of a forward-thinking company that values your contributions and supports your career development. If you have a passion for service and a desire to make a difference, this role is for you!

Qualifications

• Open to Saudi Nationals with little to no experience, including fresh graduates.
• Basic English skills required, strong passion for hospitality is essential.

Responsibilities

• Assist the Front Office team with reception tasks and ensure guest satisfaction.
• Manage guest complaints professionally and maintain positive relationships.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Teamwork

Flexibility

Education

High School Diploma

Hospitality Degree

Job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Job Description

To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with their stay through follow ups and providing the highest level of service while adhering to all MGallery standards.

MAIN RESPONSIBILITIES:

• To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests.
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To go through all guest arrivals on a daily basis and make sure that all VIPs are properly flagged with the right category and that their preferences are updated.
• To prepare an amenities sheet daily and coordinate with F&B to make sure all amenities are sent on time and to the right place.
• Coordinate with FOM on all special VIP cards and ensuring they are placed in the room along with amenities before arrival.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To call the AFOM or FOM for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• Assist in any other duties when required by the Front Office Manager.
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
• Handle guest requests either in person, via phone or by email.

Qualifications

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.

Additional Information

• Previous experience in Food & Beverage/Restaurant operations
• Passion for excellent service
• Excellent team player
• Excellent communication skill

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