Swiss Service Agent "Saudi Only"

Swissôtel Hotels & Resorts; Makkah Al Mukarramah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A deluxe hotel in Saudi Arabia seeks a Telephone Operator to enhance guest experience by addressing concerns promptly and collaborating with various departments. The ideal candidate holds a Bachelor's degree in Business Administration, possesses excellent communication and organizational skills, and has prior experience with relevant systems like Opera. This role emphasizes responsibility and the ability to work independently while maintaining guest satisfaction.

Qualifications

• Previous experience as a Telephone Operator is a plus.
• Responsibility and reliability are essential.
• Ability to work with minimal supervision.

Responsibilities

• Provide prompt responses to guest concerns.
• Collaborate with departments to meet guest needs.
• Promote hotel services and amenities to guests.
• Work independently and make decisions for guest benefit.
• Assist colleagues across departments with guest issues.
• Handle wake-up calls and emergency coordination.

Skills

Communication skills

Organizational skills

Interpersonal skills

Problem-solving abilities

Education

Bachelor's degree in Business Administration

Tools

Opera

Job description

Company Description

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels emphasizing our people. We aim to create a motivating and rewarding environment that attracts talented individuals eager to bring new ideas and develop their careers.

Swissôtel Al Maqam is Swissôtel’s second hotel in Saudi Arabia, offering 1624 elegantly designed rooms and suites that reflect modern aesthetics and Arab culture.

Located within the Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel near the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

The hotel features two restaurants, an executive lounge, two meeting rooms, and a business centre, with private entrances facilitating easy access to Al Masjid Al Haram.

Job Description

Reporting to the Assistant Swiss Service Manager, responsibilities include but are not limited to:

• Providing prompt responses to guest concerns and ensuring follow-up within the specified time.
• Collaborating with departments to meet guest needs efficiently.
• Promoting hotel services and amenities to enhance guest experience.
• Working independently, making decisions in the best interest of guests.
• Assisting colleagues across departments to ensure attention to detail in guest issues.
• Handling wake-up calls, hotel fax, emergency calls, and coordinating with the hotel doctor 24/7.

Qualifications

Applicants should have:

• A Bachelor's degree in Business Administration.
• Previous experience as a Telephone Operator is a plus.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Responsibility, reliability, and ability to work with minimal supervision.
• Focus on guest needs, maintaining calmness and courtesy at all times.

Additional information includes prior experience with Opera or similar systems and fluency in English.