Swiss Service Agent (Saudi Nationals)

Accor Hotels; Makkah Al Mukarramah; On-site; SAR 24,000 - 36,000; Full time

Job summary

A leading hotel company seeks a Swiss Service Agent to join their team in Makkah. The role emphasizes delivering exceptional guest service through effective communication and problem resolution. Ideal candidates will display strong organizational skills and the ability to work independently. Experience in a hotel environment is a plus.

Qualifications

• Previous experience as a Telephone Operator is an asset.
• Fluency in English; additional languages are a plus.
• Service-focused personality is essential.

Responsibilities

• Provide immediate actions to all guest concerns.
• Handle all wake-up call requests, hotel Fax, and emergency calls 24/7.
• Promote hotel services to encourage an exceptional experience.

Skills

Communication

Organizational Skills

Interpersonal Abilities

Problem-Solving

Tools

Opera

Job description

Company Description

“A passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

SwissôtelMakkah description:

Swissôtel Makkah is Swissotel’s first hotel to open in Saudi Arabia. The hotel offers 1500 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

SwissôtelMakkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram.

Job Description

Swiss Service Agent

Every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as a Swiss Service Agent, where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.

What you will be doing:

• Provide and dispatch immediate actions to all guest concerns.
• Ensure follow-up of action is completed with-in the quoted time.
• Work with related departments to ensure efficiency in meeting guests needs.
• Promotes hotel services and amenities to encourage an exceptional resort experience.
• Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience.
• Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest’s issue.
• Handling all wakeup call requests 24/7
• Handling the main hotel Fax 24/7
• Handling emergency call’s and calling the hotel doctor when needed 24/7

Your experience and skills include:

• Previous experience as a Telephone Operator an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in English; additional languages are a plus.

Qualifications

Your experience and skills include:

• Previous experience as a Telephone Operator an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in English; additional languages are a plus.