SVP - IT Operations and Support

Michael Page; Riyadh; On-site; SAR 300,000 - 450,000; Full time

Job summary

A leading consulting firm is seeking an SVP for IT Operations and Support in Riyadh. The successful candidate will oversee IT operations, develop governance frameworks, and lead transformation programs within the banking sector. This is a pivotal role requiring a strategic thinker with strong leadership skills and a proven track record in IT management.

Qualifications

• 15+ years of experience in IT, mainly in banking/financial services.
• Previous experience leading large IT operations departments.
• Deep understanding of monitoring and governance frameworks.

Responsibilities

• Oversee all aspects of IT Operations.
• Establish monitoring, control, and governance frameworks.
• Developing automation strategies for IT Operations.

Skills

Leadership

Project Management

Problem Solving

Strategic Thinking

Communication

Education

Bachelor's degree in Information Technology

Master's degree preferred

Job description

Bachelors in Computer Application(Computers)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

The SVP - IT Operations and Support role will be responsible for:

Overseeing all aspects of IT Operations

Establishing monitoring, control, and governance frameworks for IT Operations

Minimising downtime, expediting resolution, and maintaining high availability of critical systems by ensuring robust incident management

Developing automation strategies for IT Operations, with the objectives of cost reduction, improved performance, and minimised footprint

Creating strategies for improvements in testing and pre-production environments

Working closely with development and QA leadership to establish testing standards and infrastructure that minimise production issues

Developing relevant KPIs, SLAs and metrics to monitor and evaluate performance

Performance reporting through real-time dashboards

Establishing strong governance frameworks to ensure compliance with regulatory requirements, internal policies, and industry standards

Working closely with other technology leaders, including delivery, enterprise architecture, and digital innovation teams, to align IT operations with broader strategic objectives

The Successful Applicant

The SVP - IT Operations and Support role will be/have:

At least a Bachelor's degree in Information Technology, Computer Science, or a related field of study (Master's is preferred)

15+ years of experience in IT, majority of which should have been in the banking/financial services industry

Previously led large IT Operations departments in top-tier banks

Been part of large-scale transformation programs within banks

An excellent understanding of monitoring, governance, and control frameworks for large-scale IT environments

Led automation initiatives that enhance efficiency and reduce operational costs

Deep understanding of testing environments and pre-production infrastructure

Familiarity with best practices for QA, testing, and release management in banking environments

Strong leadership skills with the ability to manage and inspire cross-functional teams in a high-pressure environment

Exceptional communication and stakeholder management skills, with the ability to provide clear visibility and updates to executive leadership

A strategic thinker with a focus on operational efficiency and cost-effectiveness

Excellent problem-solving skills with a focus on minimising downtime and maximising performance

An analytical mindset; capable of identifying and addressing issues before they escalate

Based in/willing to relocate to Riyadh

Company Industry

• Consulting
• Management Consulting
• Advisory Services

Department / Functional Area

• IT Software

Keywords

• SVP - IT Operations And Support

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