Support Coordinator - UAE & KSA

KDU World; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Support Coordinator to enhance client relations and streamline service operations. This role involves managing service inquiries, liaising with clients and vendors, and ensuring efficient communication across departments. The ideal candidate will possess a background in engineering, excellent communication skills, and a proactive approach to problem-solving. Join this dynamic team to contribute to business improvements and client satisfaction in a supportive environment.

Qualifications

• Bachelor’s Degree or 3-year Diploma in Electrical, Instrumentation, Electronics, or Communication Engineering.
• Immediate availability to join.

Responsibilities

• Coordinate all service and supply inquiries via email, fax, and letter.
• Liaise with clients, subcontractors, and vendors for efficient service.
• Handle customer complaints and inquiries promptly.

Skills

Customer Service

Communication Skills

Administrative Skills

Technical Understanding

Education

Bachelor's Degree in Engineering

3-year Diploma in Engineering

Job description

Job Location: Dubai & KS

Nationality: All

Job Function

We are seeking a dedicated and organized Support Coordinator to join our team. The Support Coordinator will be responsible for providing comprehensive support services to our clients and coordinating internally to ensure service jobs are completed. Other duties include:

1. Receive and independently coordinate all service and supply inquiries via email, fax, letter, etc.
2. Understand basic technical requirements of inquiries and respond or decide on the next steps accordingly.
3. Perform necessary administrative tasks, including filing reports and providing documents/data to the sales/service management team.
4. Liaise with clients, subcontractors, and vendors.
5. Collaborate with other departments to ensure efficient handling of sales, marketing, queries, and deliveries.
6. Handle and resolve customer complaints and inquiries promptly and accurately via mail or phone.
7. Maintain a professional, polite, diligent, positive attitude to build customer confidence.
8. Assist the Head of Support and Support Manager with daily business and customer requirements.
9. Own routine queries, resolving simple issues and escalating complex ones to the manager.
10. Contribute to business improvement and reputation enhancement by proposing and implementing new ideas when requested.

Requirements

• Bachelor’s Degree or 3-year Diploma in Electrical, Instrumentation, Electronics, or Communication Engineering.
• Immediate availability to join.

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