Supervisor - Operations Base (Aquatics)

JOB SUMMARY:

Operations Base, a sub-division of Park Operations is the communication hub of all operational communications within Aquarabia Qiddiya City. Managing a team stationed in the Operation's control room, the team manage all daily operational data from reporting status updates such as facility readiness as part of the opening, wait times across the Water Theme Park, as well as serving as the conduit between business functions, connecting departments such as Ride Maintenance, Park Management and Guest Services to make them aware of a ride technical issue in the park and the response required to the occurrence. The operation experiences a high volume of incoming data and is required to communicate this information to relevant stakeholders periodically and as requested.

COLLECTIVE

1. Comply with the Aquarabia Qiddiya City code of conduct and ethics
2. Promote the Aquarabia Qiddiya City vision, mission, values and model desired behaviors
3. Promote Aquarabia Qiddiya City and spread its culture
4. Commit to Aquarabia Qiddiya City rules and regulations
5. Perform tasks as directed in the pursuit of the achievement of organizational goals
6. Train and retain a team providing them with operational know-how and encouraging their development

JOB-SPECIFIC

1. Emergency Response Activation
   Activate and coordinate emergency response plans in the event of ERP activation, natural disasters, or security incidents. Providing the communication conduit to ensure a rapid and effective response to protect personnel and assets across the property. Set-up of control room as initial command center during any attraction related live incident.
2. Communication Management
   Oversee all communication systems, including radio, phone lines, and digital platforms, to facilitate seamless communication amongst departments, operational responses, the duty management team and other relevant stakeholders. Coordinate the activities of personnel within the control room, including operators, dispatchers, and administrators, to ensure efficient and effective operation.
3. Operational Administration
   Coordinate with the Assistant manager on fulfilling the day-to-day administrative tasks such as ops base documentation. Ensure that all operations run smoothly and efficiently by providing the tools, equipment, and resources to the front-line Operations team and other subdepartments in Aquarabia Qiddiya City. Drive and support technology utilization across the operations, executing the provided modules and components of the smart park initiative with guest journey and park management initiatives such as queue time management, Guest distribution and efficiency drivers.
4. Operational CCTV Surveillance
   Monitor and view operational CCTV footage in line with the Assistant Manager's approval if needed access to enhance security, ride safety, detect suspicious activities, and provide intel to enable response to occurrences in real-time.
5. Equipment and Tool Management
   Keep an inventory of tools like Radios sets, telephones, iPad etc. and equipment used in daily operations, ensuring they are maintained, repaired, and replaced as necessary to minimize downtime and ensure effective communication.
6. Data Management and Analysis
   Collect and report data related to operations, incidents, and communication effectiveness to identify trends, areas for improvement, and opportunities for optimization. Ensure compliance with relevant regulations and standards and prepare reports for management and regulatory authorities as needed.
7. Additionally - Adhere to all responsibilities and performance expectations of the Supervisor, Aquatics - ref JD-WTP-Aquatics - Supervisor.

Requirements
Education
High School Certification

Experience
Any certificates on management preferred but not essential

Operational Water Park / Theme Park Experience Required

• Crises management
• Team Management

Skills

• Strong problem-solving skills
• Good interpersonal and communication skills

Core Competencies

• Self-Driven and independent
• Confidence in decision making and prioritizing responses
• Must show strong interest in looking at operational details
• Ability to work under pressure and with multiple departments and individuals simultaneously