Strategic Services Relationship Lead

Fortinet, Inc.; Riyadh; On-site; SAR 334,800 - 613,800; Full time

Job summary

Fortinet, Inc. in Riyadh seeks a Service Relationship Manager with strong technical understanding of Fortinet products and services to resolve issues and propose innovative solutions.

You will be the voice of the customer, coordinating service delivery, governance, and executive communications across Fortinet teams. The role emphasizes leading service meetings, reviewing quarterly activity, and aligning with sales for renewals and up-sell opportunities.

Qualifications

• Bachelor's Degree or equivalent is required.
• Operational excellence qualification (ITIL) or experience.
• Fortinet NSE4 certification highly desirable.

Responsibilities

• Act as the customer’s single point of contact for services and support.
• Ensure delivery across the customer’s organization and meet KPIs.
• Lead the services delivery team toward the customer, sales, and partners.
• Build executive relationships within the customer and understand business drivers.
• Own customer success by developing service and support plans.

Skills

Stakeholder management

Customer relationship

Governance

Project coordination

Technical understanding

Education

Bachelor's Degree or equivalent

ITIL qualification or experience

Fortinet NSE4 certification desirable

Job description

Fortinet, Inc. in Riyadh seeks a Service Relationship Manager with strong technical understanding of Fortinet products and services to resolve issues and propose innovative solutions.

You will be the voice of the customer, coordinating service delivery, governance, and executive communications across Fortinet teams. The role emphasizes leading service meetings, reviewing quarterly activity, and aligning with sales for renewals and up-sell opportunities.