Strategic Accounts Manager, 3P Other Hardlines, 3P Other Hardlines

Amazon; Riyadh; On-site; SAR 80,000 - 100,000; Full time

Job summary

A leading e-commerce company is seeking a Strategic Accounts Manager in Riyadh to recruit and develop strategic Selling Partners. This role involves driving growth through data-driven insights and ensuring partnership satisfaction. The ideal candidate has a Bachelor's degree and 3+ years in sales or marketing. Strong communication and analytical skills are essential. The position offers a dynamic work environment focused on partnership growth and operational excellence.

Qualifications

• 3+ years of sales or marketing work in e-commerce or related fields.
• Experience in influencing decision-makers at all organizational levels.
• Proficiency in using data-driven insights to improve seller performance.

Responsibilities

• Identify and recruit high-potential merchants for Amazon.sa.
• Prioritize and lead a sales pipeline to meet or exceed targets.
• Educate sellers on Amazon's tools and optimal practices.
• Analyze business development results and provide actionable insights.
• Collaborate cross-functionally to enhance Selling Partner experience.

Skills

Sales experience

Communication skills

Analytical skills

Education

Bachelor’s degree or equivalent

Job description

Overview

Strategic Accounts Manager, 3P Other Hardlines, 3P Other Hardlines

Job ID: 3090934 | Afaq Q Tech General Trading

DESCRIPTION Amazon is committed to supporting businesses becoming successful Selling Partners and providing the best customer experience on Amazon.sa. We are seeking a dynamic and motivated Key Accounts Manager who will manage the recruiting and development of Strategic Selling Partners on Amazon. This role will drive Selling Partner growth and satisfaction by delivering strategic insights and relentlessly high operational standards. We are looking for a seasoned account manager to support our growing Account Management team, responsible for driving growth of brands and businesses on Amazon. In this role, you will be responsible for all business/operational objectives in the Direct Seller Recruiting team focusing on strategic partner acquisition. You’ll drive the creation and execution of strategies to improve your book of business, and deliver best in class new selling partner engagement. You’ll lead the recruiting and development of an individual portfolio focusing on driving growth for strategic merchants in your respective product family.

Responsibilities

• Identify, prospect and recruit the highest-potential (strategic) merchants to Amazon.sa website, via phone or email
• Effectively prioritize and lead a pipeline of sellers to consistently meet/exceed quarterly targets
• Be a business partner for new sellers providing them with data-driven insights and advice to optimize their success on the Amazon website
• Work closely with new sellers, educating them about Amazon’s high standards of Delivery and Customer Experience
• Educate and enable sellers to learn and master Amazon's tools and systems so they may become self-sufficient in handling their catalog, inventory and performance efficiently and to the required standards
• Learn and understand the specificities of your categories to spot popular brands, trends, seasonal items and pricing to best tailor your pitch and advice to sellers
• Track and report business development results, analyze data, interpret reports and information for your portfolio of sellers
• Prioritize your time optimally to achieve your targets in a results-oriented environment
• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams
• Collaborate cross-functionally to ensure timely, accurate and professional operational support to all Selling Partners
• Build strong relationships with Selling Partners across the portfolio / Category; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns
• Manage Selling Partner needs and monitor complexity through efficient engagement allocation
• Monitor Selling Partner satisfaction survey results or anecdotes to analyze both positive and negative feedback trends; establish improvement plans and manage expectations with Account Managers as appropriate
• Collaborate with other internal departments to support the improvement of tools and processes to enhance the Selling Partner experience and drive productivity for Account Managers
• Identify, quantify, and define feature enhancements and new products to improve service offerings based on customer feedback, data analysis, and feature gaps with competitive products
• Raise the bar for Account Managers, prioritizing strategic initiatives and escalation support as needed
• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment
• Contribute to and lead strategic plans and documents for the organization
• Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth
• Lead recruiting and hiring efforts across direct team and broader organization

Basic Qualifications

• Bachelor’s degree or equivalent, or 3+ years of sales or marketing work (e-commerce, retail technology, SaaS) or equivalent experience

Preferred Qualifications

• 2+ years of inside sales experience
• Experience influencing at all levels within an organization, particularly at the executive level
• Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent

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