Strategic Account Manager - KSA

About Us

WebEngage is a customer data platform and marketing automation suite that simplifies user engagement and retention.

We are a 10-year-old, stable SaaS company experiencing near-profitability, driven by a great product and service experience. Our platform offers a single dashboard solution for consumer companies to unify and analyze customer data, engage across multiple channels, and personalize messages including inline content on web and mobile apps. We work with thousands of brands worldwide across industries such as E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

Recognized by G2 as a Marketing Automation Leader in Asia 2021, we are growing at 100% year-on-year, currently at $20M ARR. Our offices are in Gurgaon, Mumbai, Bangalore, and Dubai, with expansion plans for Brazil and Indonesia. We pride ourselves on a resilient culture of sustainable growth, accessible founders, and a company-building approach focused on longevity.

Learn more about us at www.webengage.com

Ideal Candidate

• 4+ years of experience, including at least 4 years in a customer-facing role (customer success or account management) within a SaaS environment
• Preferably a Masters degree in Business Administration
• Experience with analytics, data, databases, or business intelligence is preferred
• Go-Getter attitude with a strong work ethic; self-directed and resourceful
• Excellent communication skills, both in what to say and how to say it
• Experience with Digital Marketing products is an advantage

Essential Functions and Responsibilities

1. Manage top enterprise accounts and drive revenue growth
2. Handle existing business, cross-sell and up-sell within the same account and group accounts, including automation, consumables, and custom analytics
3. Strategically map accounts to establish and nurture relationships with key stakeholders, including CXOs
4. Conduct Executive Business Reviews (EBRs)
5. Analyze business potential and execute strategies to meet sales targets
6. Implement processes to improve deliverable quality and reduce turnaround time
7. Resolve conflicts and ensure compliance on client deliverables and revenue
8. Identify client goals and communicate their interests to internal teams
9. Coordinate with project and CSM teams to monitor account status and identify opportunities or issues
10. Proactively identify risks in enterprise accounts
11. Drive customer references, case studies, and speaker participation
12. Provide strong account management, support, and updates on new products/services

Life at WebEngage

• Transparent communication through team goals and town hall meetings
• Inclusive culture promoting a relaxed, creative, and productive environment
• Autonomy, open communication, growth opportunities, and work-life balance
• Annual company-sponsored offsites to foster team bonding

Perks & Benefits

• Continuous learning with cutting-edge tools and mentorship (e.g., MacBook for team members)
• Comprehensive medical insurance, mental health programs, and a progressive leave policy

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Think you fit the bill? Come along, let's redefine the future of Marketing Automation!