Strategic Account Manager - Customer Success & Onboarding

Confidential Company; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

A leading company in the IT software services sector is seeking a Strategic Account Manager to oversee enterprise accounts and drive success in customer relationships. The role involves account management, strategic planning, and teamwork to enhance service delivery while meeting client needs. Ideal candidates should possess expertise in customer success, excellent communication skills, and relevant experience in a SaaS environment.

Benefits

Best in class medical insurance

Programs for mental health support

Flexible leave policy

Qualifications

• 4+ years of experience in customer-facing roles, preferably in a SaaS setup.
• Proficient in Arabic (reading, writing, speaking).
• Experience with analytics, data, or business intelligence preferred.

Responsibilities

• Manage top enterprise accounts and drive revenue.
• Conduct Executive Business Reviews and analyze business potential.
• Collaborate with project teams to identify potential issues.

Skills

Customer Success

Account Management

Communication

Education

Master’s degree in Business Administration

Job description

Strategic Account Manager - Customer Success & Onboarding

• · Manage top enterprise accounts and drive revenue
• · Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc)
• · Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs
• · Participate in and conduct Executive Business Reviews (EBRs)
• · Analyse business potential, conceptualize and execute strategies to drive sales and achieve desired targets Implement processes to improve on the quality of deliverables and reduce turnaround time
• · Responsible for conflict resolution and compliance on client deliverables and revenue
• · Identification of client goals and representing their interest to internal teams
• · Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account
• · Proactively identify any risk in Enterprise accounts
• · Help drive customer references and case studies, and increase speaker participation, etc.
• · Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business

Desired Candidate Profile

• · 4+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup
• · Must Have - The candidate should be proficient in reading, writing and speaking Arabic
• · Preferably a Master’s degree in Business Administration
• · Domain - Experience with analytics, data, databases or business intelligence preferred
• · Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• · Excellent Communication - You know what to say and more importantly, how to say it
• · Experience in Digital Marketing products will be an added advantage

About Us:

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail. One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.

Life at WebEngage:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Do you think you fit the bill?

Come along, letʼs redefine the future of Marketing Automation! WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.

Employment Type

Full Time

Company Industry

• IT - Software Services

Department / Functional Area

• Business Development

Keywords

• Customer Experience Manager
• Client Relationship Management
• Account Development Manager
• Stakeholder Engagement
• Key Account Manager
• SaaS Experience
• Account Management
• Customer Success Manager
• Customer Success Strategies

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