Store Shift Supervisor

Pet Supplies Plus; Medina; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading pet supply retailer is seeking a Store Shift Supervisor who is passionate about pets and customer service. In this role, you will lead a team, manage store operations, and ensure a welcoming environment for customers and their pets. Ideal candidates will have retail experience, strong leadership skills, and a commitment to providing exceptional service.

Benefits

Employee Discounts

Flexible Schedules

Pay Increases & Pet Care Training Programs

Promotion From Within Culture

Medical, Dental & Vision Plans (Full-Time)

Health Savings & Flexible Spending Accounts

Paid Time Off (Full-Time)

Qualifications

• 2+ years of retail experience.
• Ability to operate equipment like a forklift.
• Must be 18 or older and pass drug screening.

Responsibilities

• Assist customers in selecting products and provide exceptional service.
• Manage store operations and team functions when leaders are offsite.
• Participate in recruiting and onboarding new team members.

Skills

Sales skills

Customer service skills

Leadership

Proficiency in Microsoft Office

Education

High school diploma or GED

Job description

Overview

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!

Responsibilities/Qualifications

As Store Shift Supervisor at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your workday, you will:

1. Assist a neighbor in choosing the perfect toy for a lab who loves to fetch.
2. Stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom.
3. Show a fourth grader how to test the water in his fish tank.
4. Set an example for the other team members in delivering fantastic neighborly service.
5. Assist the store’s team leaders by reinforcing the daily operational procedures and performance expectations.
6. Engage with PSP neighbors and smile in the face of puppy breath.

Shift Supervisor key responsibilities include:

1. Partnering with store team leaders to learn and reinforce PSP standards and daily management routines.
2. Providing leadership coverage and managing store functions up to four times a week when team leaders are offsite.
3. Adhering to operational policies and procedures (cleanliness, animal care, safety, and security).
4. Performing back office procedures, such as making signs, updating price changes, and imputing cashier records.
5. Participating in store recruiting, onboarding, and team member development.
6. Communicating opportunities to improve community engagement or store performance to team leaders.
7. Acting as store team members when not acting as the manager-on-duty or learning operational tasks.

PAWsome Shift Supervisor candidates will have:

1. A high school diploma or GED.
2. 2+ years of retail experience.
3. Proficiency in Microsoft Office.
4. Strong sales and customer service skills.
5. Ability to operate all equipment, including a forklift, and perform physical tasks such as climbing ladders, bending, kneeling, and lifting up to 50 pounds.
6. Ability to work flexible schedules, reliable transportation, and pass drug screening (where allowed by law). Must be 18 or older.

Why Us:

1. Employee Discounts
2. Flexible Schedules
3. Pay Increases & Pet Care Training Programs
4. Promotion From Within Culture
5. Medical, Dental & Vision Plans (Full-Time)
6. Health Savings & Flexible Spending Accounts
7. Paid Time Off (Full-Time)

About Company

Pet Supplies Plus aims to make it easier to get better products for your pet. With over 730 locations in 44 states, our stores offer a wide variety of natural foods, pet products, and services. Our friendly, knowledgeable staff get to know each pet and owner by name, providing fun and engaging store experiences. Ranked No. 21 in Entrepreneur Magazine's 2024 Franchise 500 list, Pet Supplies Plus is recognized for its financial strength, growth, and system size. For more information, visit www.petsuppliesplus.com.

EOE STATEMENT

We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable laws governing nondiscrimination in employment.