Store Manager | GMG | KSA | Medina

GMG; Saudi Arabia; On-site; SAR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic retail manager to lead store operations and drive sales in a fast-paced environment. This role involves overseeing all aspects of store management, from sales performance to inventory control, ensuring compliance with policies, and maintaining high standards of customer service. The ideal candidate will possess strong communication skills, industry expertise, and proficiency in both English and Arabic. Join a forward-thinking company that values innovation and customer satisfaction, and make a significant impact on the retail landscape.

Qualifications

• Strong communication skills to drive sales and meet targets.
• Experience in loss prevention and compliance with cash handling policies.

Responsibilities

• Manage store operations and ensure compliance with policies.
• Analyze sales reports and propose strategies for profitability.
• Oversee inventory management and maintain high merchandising standards.

Skills

Fluent in English

Fluent in Arabic

Industry expertise

Product and category knowledge

Customer orientation

Proficiency in MS Office

Job description

About GMG

GMG is a global well-being company involved in retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across the sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. GMG's investments span four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with some of the world's most successful and respected brands in the well-being sector. Operating across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About The Role

• Communicates store targets to the team and drives sales to achieve financial objectives.
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft policies.
• Oversees and monitors all point of sales activities in the store, including sales transactions, customer orders and payments, registration of sales, inventory updates, customer service, returns, refunds, and consumer feedback collection.
• Manages cash transactions, petty cash, POS cash elements, and change floats.
• Conducts regular audits of store administration, resolves issues, and assists with annual stock counts and spot checks.
• Handles customer complaints, takes corrective actions according to policy, and responds to feedback promptly and professionally.
• Tracks and evaluates brand sales performance, researches market trends and competitor activities, and proposes strategies to increase sales and profitability.
• Analyzes sales reports, provides insights to optimize stock potential, and reports on new and core collection performance.
• Maintains high standards for window and in-store displays in line with merchandising guidelines.
• Oversees inventory management, including stock availability, order processing, back-store management, and stock movement within the store.
• Ensures accurate stock management, including stock aging, loss, and space utilization.
• Coordinates with the facilities department on repairs and replacements, supporting maintenance standards to maximize asset lifespan.
• Maintains staffing levels aligned with operational needs, prepares schedules, and ensures adequate shift coverage.
• Prepares for seasonal peaks and promotional events by adjusting forecasts and staff rosters accordingly.
• Ensures the team is trained in inventory management techniques, including goods receiving, stocking, restocking, transfers, and discrepancy management.

Skills

• Fluent in English and Arabic.
• Industry expertise.
• Product and category knowledge.
• Customer orientation.
• Proficiency in MS Office and related tools.