Store Manager | GMG | KSA | Jeddah

About GMG

GMG is a global well-being company involved in retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across the sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. GMG's investments span four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Managed by the Baker family, GMG has become a leading global company affiliated with some of the world's most successful and respected brands in the well-being sector. Operating across the Middle East, North Africa, and Asia, GMG has introduced over 120 brands into its markets.

About The Role

• Communicate store targets to the team and drive sales to meet financial objectives.
• Maintain proper loss prevention standards and ensure compliance with cash handling, fraud, and theft policies.
• Oversee all point of sales activities, including sales transactions, customer orders and payments, inventory updates, providing service, handling returns and refunds, and collecting consumer feedback.
• Manage cash transactions, petty cash, POS cash elements, and change floats.
• Conduct regular audits of store administration, assist in annual stock counts and spot checks.
• Handle customer complaints promptly and professionally, taking corrective actions as needed.
• Track and evaluate sales performance, research market trends and competitors, and propose strategies to increase sales and profitability.
• Analyze sales reports, monitor stock levels, and provide insights to optimize stock potential.
• Maintain high standards for window and in-store displays according to merchandising guidelines.
• Oversee inventory management, including stock availability, order processing, and stock movement within the store.
• Ensure accurate stock management, including stock aging, loss, and space utilization.
• Coordinate with the facilities department for repairs and replacements, supporting maintenance standards to extend asset life.
• Manage staffing levels to ensure excellent customer service, prepare schedules, and ensure adequate shift coverage.
• Account for seasonal peaks and promotional events when planning forecasts and staffing.
• Train team members in inventory management techniques, including goods receiving, stocking, restocking, transfers, and discrepancy management.

Skills

• Fluent in English and Arabic
• Industry expertise
• Product and category knowledge
• Customer-oriented mindset
• Proficiency in MS Office and related tools