Store Manager

confidential; Riyadh Region; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury fragrance retail brand in Saudi Arabia is seeking a Store Manager to oversee daily operations and ensure a high-quality customer experience. The role includes training staff, managing inventory, and organizing promotional events. Ideal candidates will have a deep knowledge of luxury fragrances and strong leadership skills.

Benefits

Career growth opportunities

Creative and passionate work environment

Key role in shaping the brand's future

Responsibilities

• Oversee daily operations of the assigned store and ensure a luxurious customer experience.
• Demonstrate expert knowledge of niche fragrance brands.
• Train and mentor store staff to deliver exceptional service.
• Manage inventory of niche fragrances.
• Organize in-store animations and events.
• Ensure compliance with local regulations and brand standards.

Skills

Leadership and Supervision

Knowledge of Luxury Fragrances

Effective Communication

Event Organization

Inventory Management

Performance Analysis

Compliance with Standards

Problem-Solving

Creativity and Innovation

Teamwork

Job description

About O-100:

O-100 is a niche luxury fragrance retail and distribution brand renowned for its exclusive approach, exceptional customer experience, and curated selection of world-class fragrance brands. As we continue our rapid expansion, training and staff development are essential to delivering perfection and maintaining our high standards.

Responsibilities

• Oversee daily operations of the assigned store, ensuring a luxurious and culturally sensitive customer experience
• Demonstrate expert knowledge of niche fragrance brands, including their ingredients, heritage, and application techniques
• Train and mentor store staff to deliver exceptional service tailored to Saudi clientele.
• Manage inventory of niche fragrances, ensuring stock availability for high-demand and exclusive products.
• Organize in-store animations and events to promote niche brands and drive foot traffic.
• Ensure compliance with local regulations and brand standards in store presentation and operations.

Key Performance Indicators

1. Sales Performance:

• Achieve monthly sales store target
• Achieve benchmark KPI’s
• Increase store sales year-over-year
• Ensure 85% sell-through rate for promotional niche fragrance campaigns
• Drive 25% of total sales from exclusive/limited-edition fragrances.

1. Service Performance:

• Maintain store Mystery Shopper score of 95%
• Achieve 90% staff training completion rate on niche brand knowledge quarterly.
• Maintain 95% customer satisfaction rating in store feedback surveys.
• Organize 2 in-store events per quarter with 85% attendance rate
• Ensure 100% compliance with visual merchandising standards for niche brands

Why Join O-100?

• Be part of a fast-growing, ambitious company with exciting opportunities for career growth.
• Work in a creative, passionate environment focused on innovation and luxury.
• Play a key role in shaping the brand's future in a dynamic market.

Join us and bring your creativity, passion, and innovative spirit to O-100!

Skills

1. Leadership and Supervision:

• Ability to manage daily store operations and guide staff to deliver exceptional service.

2. Knowledge of Luxury Fragrances:

• In-depth knowledge of niche fragrance brands, their ingredients, and application techniques.

3. Effective Communication:

• Strong communication skills with customers and the team to ensure a remarkable experience.

4. Event Organization:

• Ability to organize promotional events to increase foot traffic and sales.

5. Inventory Management:

• Skills in managing stock and ensuring availability of exclusive fragrances.

6. Performance Analysis:

• Monitoring KPIs and achieving monthly and annual sales targets.

7. Compliance with Standards:

• Ensuring exceptional service while adhering to local and brand-specific visual standards.

8. Problem-Solving:

• Ability to address and resolve daily challenges effectively.

9. Creativity and Innovation:

• Providing new ideas to increase fragrance sales and enhance customer experience.

10. Teamwork:

• Ability to work effectively within a team to achieve shared goals.