Store Manager

Joffreys Coffee & Tea Company; Riyadh, Jeddah; On-site; SAR 30,000 - 70,000; Full time

Job summary

An established industry player in the coffee and tea sector is seeking a dedicated and enthusiastic manager to oversee daily operations. In this dynamic role, you will be responsible for ensuring exceptional customer service, managing staff, and maintaining high standards of food and beverage quality. Your leadership will be crucial in fostering a positive work environment and enhancing profitability. If you thrive in a fast-paced setting and have a passion for the food and beverage industry, this opportunity is perfect for you. Join a team that values your contributions and offers a vibrant workplace where your skills can shine.

Qualifications

• Strong leadership and team management skills are essential.
• Excellent communication and problem-solving abilities required.

Responsibilities

• Ensure excellent customer service and adherence to store policies.
• Supervise staff and manage daily operations effectively.
• Handle cash and maintain financial records accurately.

Skills

Team management

Communication skills

Problem-solving skills

Analytical skills

Cash handling

Leadership

Organizational skills

Customer service

Tools

Cash registers

Point-of-sale terminals

Accounting software

Microsoft Office

Delivery app units

Job description

Responsibilities include scheduling shifts for crews and wait staff, monitoring daily expenses and revenues, and ordering supplies like coffee, milk, and snacks, as needed. Also, should be available to work during opening hours, including weekends and holidays. Ultimately, will help increase profitability, boost customer engagement, and turn Joffrey's into a favorite local spot.

Key Requirements:

• Working knowledge of food and beverage functions, and general knowledge of shop operations.
• Outgoing, positive attitude and enthusiasm for working with the public.
• Demonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and provide direction for staff.
• Excellent leadership, training and development skills.
• Effective oral and written communication skills.
• Effective analytical, planning and problem-solving skills.
• Demonstrates organization and multi-project time/issue management and the ability to meet deadlines consistently.
• Work effectively with supervisors, peers, subordinates, guests, vendors and corporate partners.
• Outstanding ability to listen, communicate, and work effectively with guests in high stress and high-volume setting.
• Ability to present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
• Ability to read and interpret documents like training materials, spreadsheets, reports and operating instructions.
• Accurate cash handling skills and ability to compute rate, ratio, and percent and to draw and interpret charts and bar graphs.

Responsibilities:

• Promote, work, and act in a manner consistent with the mission of Joffrey's.
• Ensure that all store policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis.
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, preparing, and serving standards.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures per store policies and procedures.
• Achieve company objectives in sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment.
• Compile and balance cash receipts at the end of the day or shift.
• Perform various financial activities, such as cash handling, deposit preparation, and payroll.
• Supervise and participate in kitchen and dining area cleaning activities.
• Estimate ingredients and supplies required to prepare a recipe.
• Investigate and resolve complaints regarding food quality and service.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the store's preventative maintenance programs.
• Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
• Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related tasks.
• Attend all scheduled employee meetings and offer suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests' needs and support the operation of the store.
• Fill in for fellow employees where needed to ensure guest service standards and efficient operations.

Tools and Technology:

• Cash registers
• Commercial use:
  • Blenders, coffee grinders, coffee, or iced tea makers
  • Cutlery, dishwashers
  • Food slicers, scales, ice dispensers
  • Food warmers, grills, microwave ovens, ovens, toasters
  • Credit card processing machines
  • Delivery app units and software
  • Digital menu screen, smart TVs
  • Music system
  • Personal computers, printers
  • Phone headsets
  • Point-of-sale terminals and workstations
  • Touch screen monitors
  • Accounting software
  • Office suite software (Microsoft Office)
  • Point-of-sale software (Micros, Oracle, and Omega)
  • Spreadsheet software (Microsoft Excel)
  • Word processing software (Microsoft Word)

Submit resume detailing your experience. Submit a cover letter explaining why you would be a great fit.