Store Manager

Apparel FZCO; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

A leading retail company is seeking a Store Manager to oversee daily operations and enhance customer experiences. The ideal candidate will have strong leadership skills, a deep understanding of the fashion market, and a proven track record of achieving sales targets. Key responsibilities include managing store operations, driving team performance, and maintaining relationships with customers and stakeholders.

Qualifications

• 5+ years in a customer-centric role with management experience.
• Proven success in enhancing customer engagement.
• Strong understanding of the fashion retail market.

Responsibilities

• Oversee daily operations including store performance and customer experience.
• Drive store team to achieve sales targets and KPIs.
• Recruit, train, and develop a high-performing sales team.

Skills

Leadership

Organizational Skills

Problem Solving

Education

Bachelor’s Degree in Business Administration

Retail Management

Job description

Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets, and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Key Responsibilities:

• Drive the store team to achieve store targets and KPIs.
• Ensure store shrinkage remains below 0.2% of sales.

Processes:

• Conduct regular financial and stock audits.
• Update, track, and communicate the store dashboard regularly.
• Maintain visual merchandising standards.
• Maintain employee records (Leave Management, Passports, Performance and Conduct History, Roster Management).
• Oversee daily store operations, including opening and closing procedures.
• Set and monitor sales targets and KPIs, analyze sales performance to identify improvement areas.
• Conduct team meetings to communicate goals, performance expectations, and provide feedback.
• Implement and enforce company policies and procedures for compliance.
• Provide regular updates to higher management on store performance, challenges, and opportunities.
• Develop and implement action plans based on performance metrics.
• Manage back-store operations and merchandise replenishment.
• Implement security measures to prevent theft and ensure safety.
• Recruit, train, and develop a high-performing sales team.
• Manage store expenses, budgets, and financial goals.

Customer Relations:

• Achieve club apparel, NPS, and DSES goals.
• Maintain relationships with mall management.
• Communicate effectively with the back-office team regarding store activities.
• Address customer inquiries and concerns promptly, aiming to exceed expectations.
• Manage employee performance and conduct.

Learning & Development:

• Continuously upgrade self and team skills, creating a pipeline for future store managers.
• Identify learning gaps and create processes to address them.
• Conduct training for new hires and ongoing product knowledge sessions.

Desired Experience:

The ideal candidate should have 5+ years of progressive experience in a customer-centric role with strong management, leadership, and problem-solving skills. Proven success in enhancing customer engagement and exceeding sales KPIs. A bachelor’s degree in business administration, retail management, or a related field is preferred.

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