Store Manager

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Job Responsibilities and Mission

• Actively participate in the development of the organization and the business in the region by building trustful relationships with all stakeholders externally and internally (Dubai HQ and other boutiques).
• Utilize your understanding of our brand positioning and business acumen to drive sales and provide guests with unique and memorable experiences.
• Lead by example through close proximity to teams and clients, and support the development of team members to ensure structure and accountability.
• Embrace a culture of entrepreneurship and innovation, adapt quickly in a fast-moving environment, and proactively propose and implement new ways of working aligned with the company's vision and guidelines.

Main Accountabilities

Business Management

• Manage the boutique team, client relationships, and business operations to meet sales objectives and KPIs.
• Spend the majority of time on the shop floor with sales teams and clients.
• Develop and ensure the implementation of action plans based on mystery shopping and Voice of the Client results.
• Maintain awareness of competitor activities and market trends within the high luxury retail domain.

Team Management

• Adopt a coaching approach to develop sales team skills in delivering exceptional shopping experiences.
• Observe sales floor activities and provide structured feedback.
• Conduct routine coaching and feedback sessions, including monthly one-on-one meetings.
• Create motivating daily briefs and partner with the Sales Training department to address developmental needs.
• Ensure team participation in training sessions to enhance product knowledge, selling techniques, and brand stories.
• Implement localized onboarding plans for new team members where applicable.

Client Management

• Proactively recruit new customers and organize events to generate new business opportunities.
• Participate in social events to foster client relationships.
• Cultivate a culture of long-term relationship building with clients.
• Maintain and nurture client relationships both in-store and outside, utilizing client database activities as per marketing guidelines.
• Collaborate with regional CRM teams to implement client retention and growth strategies.
• Address client concerns and complaints to ensure satisfaction.

Profile

Technical Skills

• Knowledge of store procedures, digital processes, luxury retail, and competition.

Soft Skills

• Leadership by example, business acumen, proactivity, client focus, coaching ability, excellence delivery, managerial effectiveness, integrity, curiosity, and adaptability.

Additional Responsibilities

• Ensure the store's maintenance, safety, and proper functioning.
• Manage stock efficiently and propose corrective actions.
• Adhere to company policies and procedures, including discounts.
• Enhance customer experience through digital tools and omnichannel initiatives.
• Maintain profound knowledge of brand locations, events, and marketing activities relevant to the environment.