Store Manager

Snaphunt; Jeddah; On-site; SAR 72,000 - 108,000; Full time

Job summary

A leading company in luxury fashion is seeking a Store Manager in Jeddah. This leadership role involves managing store operations, overseeing staff training, and achieving sales targets while ensuring exceptional customer service and adherence to brand guidelines. The ideal candidate will possess a blend of managerial skills and a background in luxury retail.

Qualifications

• Experience in luxury retail management is preferred.
• Strong communication and training skills.
• Ability to meet sales and performance targets.

Responsibilities

• Oversee store management and operational growth.
• Ensure high customer satisfaction and service excellence.
• Achieve sales targets and key performance indicators.

Skills

Customer Satisfaction

Inventory Management

Sales Revenue Target Achievement

Team Leadership

Education

Bachelor's Degree

Job description

The Offer

• Work alongside & learn from best-in-class talent
• Join a well-known brand within Luxury Fashion
• Leadership Role

The Job

Operational Responsibilities

1. Responsible for the overall management of the store and the upgrading of all essential elements.
2. Full responsibility for the amounts collected from the store and depositing them in the company bank account.
3. Full responsibility for amounts received by the administration, including petty cash, recovery, and preservation.
4. Plans the weekly work schedule and allocates daily tasks.
5. Holds short daily meetings with employees to discuss roles and responsibilities.
6. Trains and supervises new employees, assessing their understanding and providing constructive feedback for improvement.
7. Maintains full inventory to reduce depletion, conducts monthly inventory, and ensures alignment with the company's system.
8. Ensures products are displayed according to brand guidelines.
9. Checks that POS and other equipment are functioning properly.
10. Collaborates with display, marketing, and finance teams.
11. Ensures high customer satisfaction through excellent service.
12. Proactively handles customer complaints.
13. Focuses on increasing remittances and operational growth.
14. Gains deep knowledge of brands and eyewear products, including understanding competitors.
15. Leads by example, embodying branding, integrity, and discipline.
16. Adheres to operational standards and company policies.
17. Reduces inventory loss through effective loss prevention.
18. Arranges and maintains the display to be customer-ready, following directives from managers.

Business Responsibilities

1. Achieves monthly and yearly sales revenue targets.
2. Meets key performance indicators (KPIs).
3. Achieves the Net Promoter Score (NPS) to evaluate customer loyalty.
4. Optimizes store operational costs.
5. Monitors and controls inventory shrinkage.

The Profile

Workplace Health and Safety

1. Ensures the store and pantry are sanitized and cleaned within 24 hours.
2. Monitors workplace health and safety risks.
3. Ensures all employees are trained to minimize hazards and maintain safety.
4. Provides fire safety training to all staff.
5. Ensures fire extinguishers are maintained by authorized personnel.
6. Maintains accessible emergency contact details in the store.

The Employer

Our client is Asia's largest omnichannel retailer and manufacturer of premium, contemporary eyewear.