Store Manager

Asteri Beauty (B Corp™); Dammam; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury beauty retailer is seeking a dynamic Store Manager to lead pop-up shops in KSA and a luxury store in Riyadh. The ideal candidate will have proven retail management experience in the GCC beauty industry, strong leadership skills, and fluency in English and Arabic. This role requires a focus on exceptional customer service, inventory management, and achieving sales objectives. Join a team that values coaching and operational excellence.

Qualifications

• Proven retail management experience within the GCC retail beauty industry.
• Extensive experience with customer and sales service targets and key performance indicators.
• Strong interpersonal and communication skills, with a sense of business acumen.

Responsibilities

• Lead recruitment of a best-in-class team delivering excellent customer experience.
• Manage store operations to achieve sales objectives and KPIs.
• Analyze sales performance and provide insights to maximize stock potential.
• Coach the sales team to ensure exceptional customer satisfaction.
• Maintain staffing levels and prepare schedules to ensure adequate coverage.

Skills

Retail management experience

Customer service excellence

Sales performance analysis

Team leadership

Fluency in English and Arabic

Job description

Overview

The Opportunity: coolRed Cactus is currently seeking a dynamic Store Manager to lead a series of pop-up shops in KSA and our first luxury beauty store in Riyadh. Taking pride in the coaching and development of frontline teams, the Store Manager will be geared towards exceptional customer service and operational excellence. Reporting directly to the Retail Operations Manager, the Store Manager will be responsible for the overall performance, recruitment, operational management as well as inventory management, creating and executing an agile business plan to attract customers through customer centricity and relationship management. They will be an ambitious leader capable of developing high performing and happy teams by helping others reach their full potential.

The Role

Assistant Store Manager excellence requires full-time in-store presence:

• Recruitment of best-in-class team who will deliver excellent customer experience.
• Management of the store operations in order to achieve sales objectives and operations key performance indicators in line with the brand’s vision.
• Monitors and analyzes sales performance and provides reports on performance and insights to maximize stock potential.
• Ensuring the effectiveness of the sales team by regular coaching on the deliverance of exceptional customer satisfaction.
• Demonstrating a hands-on approach to sales leadership through being a team member of the sales floor.
• Maintains staffing levels consistent with operational needs to ensure exceptional customer service provided at all times; prepares schedules and ensures adequate shift coverage.
• Ensures seasonal peaks and activities are taken account of when preparing forecasts and staff rotas.
• Contributing to the development of marketing strategies and in-store events through consistent communication with regional management.
• Management of the store inventory as well as stock levels, ensuring smooth operational guidelines are met.
• Ensuring operational excellence is maintained in line with regional culture and local legislation through regular training initiatives for frontline teams.

The Candidate

Key attributes of a Store Manager include:

• Proven retail management experience within the GCC retail beauty industry.
• Extensive experience with customer and sales service targets and key performance indicators.
• Retail operations experience with inventory and facilities management, including cash reconciliation.
• Strong interpersonal and communication skills, with a sense of business acumen.
• Fluency in English and Arabic is a must.