Sr. System Support Engineer

The Job Description

1. Bachelor's degree in Information Technology, Computer Science, or a related field.
2. At least 3-5 years of experience in technical support and system development.
3. Proficiency in programming languages such as Python, Java, C#, or PHP.
4. Strong knowledge of system development methodologies and tools.
5. Experience with database management and SQL.
6. Excellent troubleshooting and problem-solving skills.
7. Ability to work collaboratively in a team environment.
8. Strong communication skills to effectively convey technical information.
9. Familiarity with various operating systems (Windows, Linux, macOS).
10. Relevant certifications in IT support or system development are an added advantage.

Responsibilities:

1. Provide technical support to users, addressing and resolving system-related issues and inquiries.
2. Collaborate with the development team to design, develop, and implement system enhancements and new functionalities.
3. Perform regular system maintenance and updates to ensure optimal performance and security.
4. Monitor system performance and identify areas for improvement.
5. Troubleshoot and resolve technical issues related to system development and integration.
6. Assist in the development and testing of system updates, patches, and new features.
7. Document technical support processes, system configurations, and troubleshooting steps.
8. Provide training and support to end-users on system functionalities and best practices.
9. Stay updated with the latest advancements in system development and support technologies.
10. Participate in cross-functional meetings to discuss project requirements, progress, and technical solutions.