Sr Field Service Technician

Honeywell; Dhahran Compound; On-site; SAR 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled technician to join their team, focusing on building automation and fire alarm systems. In this role, you will collaborate with engineers and contractors to ensure optimal contract performance and customer satisfaction. Your expertise in troubleshooting and installation will be crucial as you handle technical training and emergency service calls. This position offers a dynamic work environment where you can leverage your knowledge of industry standards and cutting-edge technologies. If you're ready to take on challenges and drive results, this opportunity is perfect for you.

Qualifications

• 5-8 years of experience in building automation and fire alarm systems.
• Technical degree or diploma in Electronics or Electrical required.

Responsibilities

• Works with engineers and contractors to achieve contract performance objectives.
• Ensures timely delivery of services and maintains high customer satisfaction.

Skills

Building automation

Fire alarm systems installation

Troubleshooting

Communication skills

Fault-finding

Documentation

Record-keeping

Programming

Education

Technical degree in Electronics

Technical diploma in Electrical

Tools

Honeywell products

Simplex

Siemens

Johnson Controls

Job description

Responsibilities

• Works with a team of engineers, technicians, and contractors or independently to achieve objectives related to contract performance, productivity, and process compliance.
• Ensures timely delivery of value and services within scope and budget to Honeywell clients and customers.
• Maintains high customer satisfaction levels and addresses any issues promptly.
• Generates leads from contracted sites, supports estimates, and supplies quotes for additional work as requested.
• Ensures proper resourcing for service contracts and projects.
• Provides technical training, coaching, and direction to technicians and subcontractors.
• Performs and advises on emergency, maintenance, testing, engineering, programming, designing, commissioning, documentation, installation supervision, subcontractor management, start-up, testing, and technical support for Honeywell and third-party systems, from simple to moderately complex.
• Diagnoses and repairs hardware and software equipment and systems.
• Measures, reports, and achieves performance indicators and site service objectives.
• Verifies system performance to meet contract requirements and drawings/operations sequences.
• Performs system backups, updates, and patches.
• Completes scheduled reactive, corrective, and preventive maintenance tasks.
• Responds to emergency service calls as per contract deliverables.
• Follows Honeywell SOPs, HSE, and quality systems during service delivery.
• Conducts hazard and risk assessments for all tasks according to policies and safety standards.
• Reports near misses, incidents, and improvement opportunities.
• Documents all work performed thoroughly.
• Develops and maintains site-specific documentation and quality assurance records.
• Tests, calibrates, and verifies system and peripheral devices according to standards and codes.

What We Value

• Demonstrates energy and determination to achieve results, overcoming obstacles and challenging current thinking.
• Encourages collaboration and discourages silo mentalities.
• Stays updated on new developments in product and maintenance techniques.
• Experience with Saudi Aramco, SABIC, YASREF is advantageous.
• Knowledge of NFPA, ASHRAE, Saudi Aramco Standards, and building codes.
• Understanding of databases, ICT, networks, servers, RAID, and PCs.

What You Must Have

• Technical degree or diploma in Electronics or Electrical from an accredited institution.
• 5-8 years of experience in building automation and fire alarm systems installation, commissioning, and troubleshooting.
• Knowledge of Honeywell products and familiarity with vendors like Simplex, Siemens, Johnson Controls, etc.
• Ability to read fire detection and building management system diagrams.
• Strong communication, fault-finding, programming, documentation, and record-keeping skills.
• Ability to work under pressure and outside normal hours as needed.
• Capability to work independently and lead contractors or technicians.
• Valid driver’s license and willingness to travel up to 25%.