Specialist - IT Network

Qiddiya Investment Company is seeking a proactive Specialist - IT Network to join our dynamic IT team. This role is essential for the design, implementation, and management of network infrastructure that supports the organization's operational requirements. The IT Network Specialist will collaborate closely with cross-functional teams to ensure high levels of network performance, reliability, and security.

• Provide first-level technical support for hardware, software, and network issues.
• Escalate unresolved technical issues to the appropriate support levels (L2/L3).
• Monitor and manage IT help desk tickets, ensuring timely resolution.
• Prioritize incidents based on severity (P1/P2/P3/P4) and impact on operations.
• Follow up on open tickets and ensure proper documentation of resolutions.
• Ensure ITSM processes align with KPIs and SLAs to maintain service quality.
• Identify areas of improvement and propose enhancements to IT service workflows.
• Act as a point of contact between IT teams and business stakeholders.
• Facilitate communication across departments to ensure smooth issue resolution.
• Regularly review ticket queues and follow up on pending requests.
• Ensure compliance with SLA timelines by tracking issue progress.
• Generate reports on IT help desk performance, including ticket trends, response times, and resolution rates.
• Monitor IT service desk operations and ensure adherence to industry best practices.
• Manage IT assets, including tracking, allocation, and maintenance.

Desired Candidate Profile

• Bachelor's Degree in Computer Science or an equivalent qualification is required.
• 2-3 years of extensive experience in IT Network and Security within large organizations.
• Professional certifications, including Fortinet NSE7 and Cisco CCNP, are part of our benefits package.

Company Industry

• Entertainment
• Recreation
• Theme Parks

Department / Functional Area

• IT Software

Keywords

• Specialist - IT Network