Specialist II, IT Desk Support

User Support: Provide technical support to IT users within the company, resolving hardware and software issues.

Request Management: Receive support requests through ticketing systems, providing effective solutions to technical problems.

Device Setup: Install and configure hardware and software for new users, contributing to device maintenance and support.

Troubleshooting: Diagnose technical issues and provide quick and effective solutions.

Team Collaboration: Collaborate with other IT teams to resolve complex issues and provide advanced technical support.

User Training: Provide training to users on new software and applications and teach them how to handle common issues.

Reporting: Document issues and solutions, and provide regular reports on technical challenges and support provided.

Follow-up: Follow up on open issues until they are fully resolved, keeping users updated on the progress.

Job Requirements

• Education: Bachelor's degree in Information Technology or a related field.

• Experience: At least 2-3 years of experience in IT support or technical support.

• Technical Skills: Strong knowledge of Windows and Mac operating systems, as well as familiarity with support tools like ticketing systems and network management software.

• Communication Skills: Ability to communicate effectively with users, explaining technical solutions in an understandable manner.

• Problem-Solving: Analytical skills to troubleshoot and resolve technical issues quickly and effectively.

• Time Management: Ability to handle multiple requests and prioritize tasks efficiently.

• Compliance: Ensure adherence to security policies and best practices in all procedures.

Company: AL-AYUNI Investment and Contracting Company