SPECIALIST, CRM & REPORTING

Alfanar; Riyadh; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading company in Saudi Arabia is seeking a CRM Data & Analytics Specialist to manage their CRM system, ensure data accuracy, and generate reports. The role involves creating Power BI dashboards to support sales and marketing, collaborating with teams, and improving processes. Candidates should hold a relevant bachelor's degree and possess technical skills related to data management.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, or related field.

Responsibilities

• Manage and update customer and lead data in the CRM system.
• Create and maintain Power BI dashboards for sales and marketing metrics.
• Generate regular sales reports and analyze trends.

Education

Bachelor's degree in Information Systems

Bachelor's degree in Business Administration

Bachelor's degree in related field

Tools

Power BI

Job description

Job Description: CRM Data & Analytics Specialist

We are seeking a CRM Data & Analytics Specialist to manage our CRM system, ensure data accuracy, generate reports, and build Power BI dashboards to support our sales and marketing teams.

Key Responsibilities

1. Data Management & CRM Maintenance

• Manage and update customer and lead data in the CRM system.
• Handle data entry, uploads, exports, and ongoing maintenance.
• Ensure data accuracy through regular audits.
• Manage user access and system security.
• Coordinate with IT and vendors for system improvements.

Reporting & Analytics

• Create and maintain Power BI dashboards for sales and marketing metrics.
• Generate regular sales reports and analyze trends.
• Provide insights to optimize performance.

Collaboration & Process Improvement

• Work with marketing to validate and segment leads.
• Assist sales in maintaining an actionable contact database.

Role Expectations

• Develop and update technical skills related to the role.
• Plan and pursue career development.

Operational Goals

• Perform activities to meet operational targets.
• Use resources effectively within cost and time constraints.
• Report on progress and deviations.

Additional Responsibilities

• Resolve operational issues and escalate complex problems.
• Ensure quality standards and continuous process improvements.
• Adhere to policies, procedures, and safety regulations.

Qualifications

Bachelor's degree in Information Systems, Business Administration, or related field.