Spa Treatment Manager

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a professional and decisive Spa Treatment Manager to join our luxury wellness facility in Jeddah, Saudi Arabia. The ideal candidate will lead our team of spa therapists, ensuring exceptional customer experiences and maintaining the highest standards of service.

1. Oversee daily spa operations, including scheduling, inventory management, and treatment room preparation
2. Lead, train, and motivate a team of spa therapists to deliver outstanding customer service
3. Develop and implement spa treatment protocols and standard operating procedures
4. Manage budgets, financial reporting, and cost control measures
5. Ensure compliance with health and safety regulations and industry best practices
6. Create and execute marketing strategies to promote spa services and increase revenue
7. Handle customer inquiries, feedback, and resolve any issues promptly and professionally
8. Stay updated on industry trends and introduce innovative treatments and services
9. Collaborate with other departments to enhance the overall guest experience
10. Maintain and improve the quality of spa facilities and equipment

Qualifications

1. Bachelor's degree in Hospitality Management, Business Administration, or related field
2. Spa management certification preferred
3. Minimum 5 years of experience in spa management or related field
4. Proven track record in team leadership and development
5. Experience in luxury hospitality industry
6. Extensive knowledge of spa treatments, wellness practices, and industry trends
7. Strong financial management skills, including budgeting and cost control
8. Excellent customer service and interpersonal skills
9. Proficiency in spa management software and Microsoft Office Suite
10. Ability to work flexible hours, including weekends and holidays
11. Strong problem-solving and decision-making skills
12. Excellent written and verbal communication skills in English; Arabic language skills are a plus

Additional Information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.