Spa Supervisor (Saudi Nationality)

AccorHotel; Riyad Al Khabra; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading hospitality company as a Spa Supervisor, where you will ensure luxury service for guests and oversee staff performance. Your role will involve promoting services, maintaining guest safety, and coordinating with various departments to provide a seamless experience.

Qualifications

• Professional, service-oriented, reliable and energetic attitude.
• Good verbal and written communication skills.
• Ability to handle stressful situations professionally.

Responsibilities

• Ensure guest and colleague satisfaction by prioritizing safety and service.
• Lead, coach and manage performance of staff.
• Promote and sell spa services and maintain operational performance.

Skills

Attention to detail

Communication skills

Service orientation

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

As the Spa Supervisor , you are responsible for ensuring luxury and tranquility await our Guests . You will be providing support to our staff, ensuring seamless transitions and service from check-in to check-out and everything in between.

What you will be doing :

• Ensure Guest and Colleague satisfaction at all times by ensuring that safety and service are the spa's top priorities
• Performs supervisory duties including leading, coaching, performance management, counseling, scheduling and supervision of staff
• Promote sales of spa services and retail utilizing your extensive knowledge of all products and services
• Coordinate support staff schedules and time off requests / trades to ensure adequate staffing
• Assist Spa Manager with facility maintenance and work orders to ensure peak operational performance
• Maintain through knowledge of competitors including locations, product offerings, pricing and promotions
• Perform Spa tours for potential clients as needed
• Maintain close and effective working relationships with other departments
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures
• Establish, update and adhere to hotel and departmental policies, procedures and service standards
• Contribute to the improvement of the operation by contributing ideas, making suggestions and holding regular departmental communication meetings

Qualifications

• Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent preferred.
• Knowledge of Microsoft Office applications,
• Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and / or hospitality industry a plus.
• Reliable and energetic with strong communication skills
• Ability to work well with others

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.