Spa Receptionist (Only Saudis)

Kempinski Hotels; Al Khobar; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel chain in Al Khobar is seeking a Spa Receptionist to manage guest inquiries and bookings while ensuring a premium experience in our spa. The ideal candidate will oversee reception duties, promote spa services, and handle payments effectively. Strong customer service skills and the ability to resolve guest queries are essential for this role.

Qualifications

• Strong customer service skills and experience.
• Ability to handle and rectify guest queries.
• Knowledge of spa treatments and services preferred.

Responsibilities

• Oversees the reception and manages bookings.
• Responds to guest inquiries and promotes services.
• Handles payments and maintains client profiles.

Skills

Customer service

Communication

Conflict resolution

Job description

Department: Spa & Recreation

Location: Saudi Arabia - Al Khobar

Description: Supports all reception and spa public area duties while preparing and developing themselves for a future in Spa leadership or operational roles. Ensures client inquiries are answered, reservations recorded correctly, and payment procedures are completed.

Key Responsibilities:

• Oversees the reception, including food and beverage offerings, retail, maintenance, and housekeeping.
• Responds to guests’ bookings and queries professionally. Promotes and up-sells spa services and retail.
• References and abides by the spa’s Standard Operating Procedures (SOPs), Policies & Forms Manuals.
• Maintains knowledge of Kempinski The Spa treatments, services, and products. Advises guests on treatments based on their needs.
• Records reservations and manages the appointment schedule.
• Conducts confirmation calls.
• Checks guests in and out, following payment and cash handling procedures.
• Updates and manages client profiles.
• Prepares daily reports as per SOP.
• Remains informed about other resort activities and actively promotes them.
• Handles and rectifies guest queries or small complaints confidently.
• Maintains complete discretion and confidentiality in all communications with guests.
• Handles all accidents and guest incidents promptly and professionally.
• Maintains a clean and neat working environment.
• Ensures there are enough towels and supplies when an attendant is unavailable.
• Additional responsibilities and tasks may be added as needed to meet business and hotel requirements.