Spa Receptionist

Four Seasons Hotels and Resorts; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

Four Seasons Hotels and Resorts is seeking a Spa Receptionist in Riyadh, responsible for delivering excellent customer service and ensuring smooth operations in the Spa. This role includes greeting guests, coordinating services, and maintaining a welcoming environment while adhering to company policies and health regulations.

Qualifications

• Strong customer service skills vital for a positive guest experience.
• Professional demeanor and punctuality are essential.
• Ability to manage administrative tasks efficiently.

Responsibilities

• Greet guests warmly and manage their reservations.
• Ensure cleanliness and a welcoming Spa Reception area.
• Perform daily administrative tasks and adhere to billing procedures.

Skills

Customer Service

Communication

Professionalism

Job description

Spa Receptionist page is loaded
## Spa Receptionist
locations
: Riyadh
time type
: Full time
posted on
: Posted 25 Days Ago
time left to apply
: End Date: June 30, 2025 (19 days left to apply)
job requisition id
: REQ10346011

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other with respect. Our team creates memorable experiences for guests, residents, and partners through luxury and genuine care. We believe in providing a world-class employee experience and fostering a positive company culture.

At Four Seasons, we prioritize recognition, welcoming new faces, and treating everyone with kindness. Whether working, staying, living, or exploring with us, our purpose is to create lasting impressions by connecting deeply with people and the world around us.

About the location:

Located in the iconic Kingdom Tower in Riyadh, Saudi Arabia, Four Seasons Hotel Riyadh is a hub of style and sophistication. Redesigned interiors showcase Saudi heritage and craftsmanship, offering personalized service and hospitality.

Purpose

The Spa Receptionist plays a key role in delivering excellent customer service and ensuring smooth spa operations. Responsibilities include greeting guests, answering calls, assisting with inquiries about services and products, and contributing to a positive guest experience.

Main Tasks and Responsibilities

• Follow proper payroll and key procedures.
• Provide a warm, friendly, and professional welcome to guests.
• Coordinate guest assessments with therapists.
• Distribute guest lists and important information to relevant Spa staff.
• Adhere to reporting systems and complete billing procedures accurately.
• Perform daily opening and closing procedures.
• Schedule reservations, monitor treatment availability, and ensure prompt service.
• Manage administrative tasks such as purchasing, receiving, and inventory reporting.
• Respond to all inquiries via phone, email, and written communication.
• Maintain cleanliness and a welcoming environment in the Spa Reception area and related spaces.
• Demonstrate professionalism in punctuality, grooming, and mannerisms.
• Follow health and safety laws and emergency procedures.
• Attend necessary training sessions.
• Prepare the reception area for each shift and record handover information.
• Ensure availability of Spa literature for guest inquiries.
• Perform other tasks as assigned by management.

Confidentiality

Maintain confidentiality of all sensitive information regarding the company, guests, and employees. Disclosure outside the company is prohibited unless authorized. Refer to the Employee Handbook for policies.

Working at Four Seasons offers the opportunity to build a lifelong career with global potential, grounded in high standards of hospitality and continuous innovation.