Spa Receptionist

Four Seasons Hotel; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel in Riyadh seeks a Spa Receptionist to provide exceptional guest service in a luxurious setting. The role involves managing guest inquiries, scheduling appointments, and ensuring a welcoming environment. Ideal candidates will have a Bachelor in Hotel Management and strong organizational skills, contributing to a high-quality spa experience.

Qualifications

• Bachelor's degree in Hotel Management is required.
• Strong customer service skills and ability to manage guest inquiries.
• Experience in hospitality or spa management is preferred.

Responsibilities

• Provide a warm and professional welcome to guests.
• Manage billing procedures and reconcile funds.
• Schedule Spa service reservations and monitor availability.

Skills

Customer Service

Communication

Organization

Professionalism

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

About the location:

An architectural icon in the heart of Saudi Arabia's vibrant capital, soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

Main Tasks and Responsibilities:

1. Follow proper payroll and key procedures.
2. Provide a warm, friendly, and professional welcome to all guests.
3. Coordinate guest lifestyle assessments with therapists.
4. Distribute guest lists and important information to relevant Spa employees.
5. Report regularly according to the established system.
6. Manage billing procedures at the reception and reconcile funds at the end of each shift.
7. Complete opening and closing procedures as per checklists.
8. Schedule Spa service reservations and monitor treatment and staff availability to ensure prompt service.
9. Organize scheduling to maximize time use and profitability while meeting client needs.
10. Assist with administrative duties such as purchasing, receiving, and inventory reporting.
11. Respond to phone, email, and written inquiries before the end of each shift.
12. Maintain cleanliness of the Spa Reception area, fitness area, locker rooms, and relaxation room, ensuring a welcoming environment.
13. Demonstrate professionalism in punctuality, grooming, and manners towards guests and colleagues.
14. Comply with Health and Safety laws and conduct oneself safely.
15. Learn and follow hotel fire procedures and evacuation roles; know the location of safety resources.
16. Attend necessary training courses as directed by the Spa Manager.
17. Prepare the Spa reception for incoming shifts and record handover information.
18. Ensure adequate supplies of hotel and Spa literature for guest inquiries.
19. Perform other tasks as assigned by the Spa or Hotel Manager, demonstrating flexibility.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Chefs
• F&B
• Front Desk

Keywords:

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