Spa Receptionist

Hilton Worldwide, Inc.; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality company seeks a Spa Receptionist at Hilton Riyadh Hotel and Residence. The role focuses on client interaction, ensuring guest satisfaction, and upholding high service standards in a pleasant atmosphere. Ideal candidates will be service-oriented, detail-focused, and possess previous spa experience.

Qualifications

• Commitment to high-level customer service.
• Excellent grooming standards.
• Previous spa experience.

Responsibilities

• Greet clients and ensure their needs are met.
• Manage customer feedback to improve services.
• Ensure compliance with health and safety regulations.

Skills

Customer service

Attention to detail

Communication

Job description

Job Description

Job Number:

Work Locations

Work Locations

: Hilton Riyadh Hotel and Residence Eastern Ring Road Central Region Riyadh 84828-11681

A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Up-sell with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

What are we looking for?

A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering a high level of customer service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous spa experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!