Spa Concierge Agent

RAFFLES; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

An established industry player is looking for a Spa Concierge Agent to join their luxurious spa in Jeddah. In this role, you'll be the first point of contact for guests, ensuring they receive a warm welcome and a seamless experience. Your responsibilities will include managing appointments, providing detailed information about treatments, and assisting with customer inquiries. This position offers an exciting opportunity to work in a fast-paced environment where your customer service skills will shine. If you're passionate about hospitality and enjoy creating memorable experiences, this role is perfect for you.

Qualifications

• 1-2 years experience in customer service or hospitality, preferably in a spa.
• Excellent verbal and written communication skills.

Responsibilities

• Greet guests warmly and manage appointment scheduling.
• Provide information about spa treatments and handle customer inquiries.

Skills

Customer service

Communication skills

Problem-solving

Multi-tasking

Attention to detail

Education

High school diploma

Certifications in hospitality or customer service

Tools

Booking software

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are seeking a friendly and customer-focused Spa Concierge Agent to join our luxurious spa facility in Jeddah, Saudi Arabia. As the first point of contact for our valued guests, you will play a crucial role in ensuring a seamless and relaxing experience from the moment they arrive until their departure.

• Warmly greet and welcome guests to the spa, providing a positive first impression
• Manage appointment scheduling, confirmations, and modifications using our booking software
• Offer detailed information about spa treatments, services, and packages to guests
• Assist guests with selecting appropriate treatments based on their needs and preferences
• Handle customer inquiries, concerns, and special requests with empathy and professionalism
• Process payments and maintain accurate financial records
• Coordinate with spa therapists and other staff to ensure smooth operations
• Maintain a clean, organized, and inviting reception area
• Promote spa products and services to enhance guest experience and drive sales
• Ensure compliance with spa policies, health regulations, and safety standards

Qualifications

• 1-2 years of experience in customer service or hospitality industry; experience in a spa or wellness environment preferred
• High school diploma or equivalent; additional certifications in hospitality or customer service are a plus
• Excellent verbal and written communication skills
• Proficiency in scheduling and booking software
• Demonstrated ability to multi-task and prioritize in a fast-paced environment
• Problem-solving skills and attention to detail
• Knowledge of spa treatments, services, and wellness practices
• Customer-focused mindset with a passion for providing exceptional service
• Ability to maintain a calm and professional demeanor in all situations
• Flexibility to work various shifts, including weekends and holidays as required

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

Company Industry: Hotels, Hospitality

Department / Functional Area: Chefs, F&B, Front Desk