Spa Business Development Manager - Elemis RETAIL DEVELOPMENT · Dubai

Chalhoub Group; Saudi Arabia; On-site; SAR 180,000 - 250,000; Full time

Job summary

Join Chalhoub Group as a Spa Business Development Manager for Elemis, where you will drive the commercial strategy in the Middle East. This role involves acquiring high-value partnerships, enhancing sales performance, and leading a talented spa team, all while contributing to the growth of a luxury brand.

Benefits

Health care

Child education contribution

Flexible working policies

Employee discounts

Qualifications

• Minimum of 8 years in commercial spa or luxury beauty business development.
• Established network within premium hospitality and spa sectors.
• Proven track record of exceeding sales targets.

Responsibilities

• Lead commercial strategy for Elemis across the spa channel.
• Manage key accounts to ensure revenue growth and retention.
• Team leadership and mentorship for spa team members.

Skills

Negotiation

Leadership

Communication

Education

Degree in Business or related field

Job description

See our
RETAIL DEVELOPMENT
·
Dubai
# Spa Business Development Manager - Elemis

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

As the Spa Business Development Manager for Elemis, you will lead and drive the commercial strategy of Elemis across the spa channel in the Middle East region, including the UAE, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain, and Lebanon. You will be responsible for significantly growing our spa business by acquiring new high-value partnerships (e.g. luxury hotels, premium spa chains, royal palaces, cruise lines), enhancing sales performance within existing accounts, and overseeing a high-performing spa team. Your commercial acumen, regional industry network, and leadership skills will be critical in transforming our spa division into a structured, scalable, and profitable channel.

Key Responsibilities

Commercial Leadership & Business Development

Own and execute a region-wide growth strategy for the spa channel in alignment with the brand’s commercial objectives. Leverage your existing network to open doors with high-end hotels, premium spas, royal palaces, cruise liners, and other relevant luxury wellness institutions. Identify, pitch, and close new commercial partnerships to increase market penetration across GCC and Levant regions. Collaborate with the Brand Director to develop annual and quarterly revenue goals, promotional plans, and budget allocation.

Team Leadership & Structuring

Lead, mentor, and upskill the Spa Manager and Spa Senior Associate to create a highly effective and commercially savvy team. Introduce clear KPIs, structured processes, and reporting frameworks to improve team focus, performance, and accountability. Conduct regular 1:1s, team meetings, and strategy sessions to align efforts across business development, training, and client service.

Key Account Management

Oversee top-tier spa accounts to ensure revenue growth, retention, and strategic alignment. Act as the primary commercial point of contact for key hotel groups and spa chains, ensuring their needs are met proactively. Negotiate commercial terms, including pricing, forecasting, exclusivity, and promotional collaborations.

Operational & Strategic Planning

Introduce standard operating procedures for sales processes, client onboarding, order cycles, and training deployment. Collaborate with the training team to align on commercial targets and learning outcomes for therapists and spa staff. Monitor and report on business development activities, pipeline conversion, and revenue impact to senior stakeholders.

What you’ll need to succeed

- Minimum of 8 years of experience in commercial spa or luxury beauty business development within the Middle East region.
- Established network within premium hospitality, spa, and wellness sectors across the GCC.
- Proven track record of consistently exceeding sales targets and securing high-value B2B partnerships.
- Demonstrated leadership experience with the ability to build and scale operational structures in fast-growth environments.
- Excellent negotiation, communication, and interpersonal skills.
- Fluency in English is required; proficiency in Arabic is a strong advantage.
- Willingness and abilityto travel regionally up to 30–40% of the time.

What we can offer

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
Department
Role
: Business Development Manager
Locations
RETAIL DEVELOPMENT
·
Dubai
# Spa Business Development Manager - Elemis
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