Solutions Engineer

Lean Technologies; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Solutions Engineer to empower clients in the fintech sector. This dynamic role involves leading technical sales efforts, guiding clients on API usage, and ensuring exceptional client experiences. You'll act as a trusted advisor, addressing client needs and challenges while maximizing their use of the company's offerings. If you're passionate about technology and client success, this opportunity allows you to make a significant impact in a rapidly evolving industry.

Qualifications

• 2-3 years of experience in solutions engineering or related roles.
• Proficiency in Arabic for effective client communication.

Responsibilities

• Lead technical and product sales efforts, guiding clients on API usage.
• Maximize clients' use of offerings to achieve business goals.

Skills

Client-facing skills

Problem-solving skills

Strong work ethic

Curiosity and willingness to learn

Strong writing skills

Education

Experience in solutions engineering or related roles

Experience as a product manager (optional)

Tools

APIs

Job description

The key KPI for Solutions Engineers at Lean is the consumption revenue of your clients in the first six months after going live with Lean.

Enable clients to innovate and build the future of fintech with Lean's solutions.

Lead the technical and product sales efforts, recommending best-practice solutions and guiding clients on how to effectively use Lean's APIs.

Establish yourself as a trusted advisor by understanding client technical challenges through discovery processes and designing innovative solutions that address business needs.

Ensure an exceptional client experience throughout the project lifecycle, focusing on understanding and addressing client needs.

Maximize clients' use of Lean's offerings to achieve their business goals.

Take initiative to identify and resolve issues, both for clients and internally, contributing to organizational growth.

Be hands-on, energetic, and passionate, demonstrating creative problem-solving skills and the ability to lead others to success.

Act as the voice of our clients to the product team, providing feedback on early products to ensure they meet client needs and expectations.

What you'll do

• Enable clients to innovate and build the future of fintech with Lean's solutions.
• Lead the technical and product sales efforts, recommending best-practice solutions and guiding clients on how to effectively use Lean's APIs.
• Establish yourself as a trusted advisor by understanding client technical challenges through discovery processes and designing innovative solutions that address business needs.
• Ensure an exceptional client experience throughout the project lifecycle, focusing on understanding and addressing client needs.
• Maximize clients' use of Lean's offerings to achieve their business goals.
• Take initiative to identify and resolve issues, both for clients and internally, contributing to organizational growth.
• Be hands-on, energetic, and passionate, demonstrating creative problem-solving skills and the ability to lead others to success.
• Act as the voice of our clients to the product team, providing feedback on early products to ensure they meet client needs and expectations.

Requirements

• High level of curiosity and a willingness to learn, coupled with a strong work ethic.
• Proficiency in Arabic to effectively communicate with our clients in the region and understand their needs comprehensively.
• 2-3 years of experience in roles such as solutions engineer, pre-sales engineer, or solutions architect.
• Strong client-facing skills, capable of presenting and advocating for Lean's products effectively.
• Experience working with API companies, with proficiency in calling APIs and debugging high-level technical errors.
• Strong writing skills for effective documentation and communication.
• Experience as a product manager is a plus. If you're a product manager or product designer who wants to be client-facing, this is a great role for you. You'll spend a lot of time with clients and use your product sense to design the best possible feature our clients can adopt!
• Excellent organizational skills and ability to build relationships with internal teams and client stakeholders.

NB. While we think the above experience could be important, we're keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!