Solution Specialist, Milling

Join Our Mission to Make a Difference

At FLSmidth, we believe in developing technology and gaining know-how to create a positive impact. We are committed to making a meaningful change and need your skills, curiosity, and drive for change to help us achieve our goal. Together, we enable our customers to produce materials and technologies for a better future.

Your Responsibilities

Ensure comprehensive service offerings across the product lifecycle within the Mining Industry, including Technical Services (TS). Develop go-to-market proposal strategies for TS in collaboration with relevant teams.

Key Accountabilities

• Manage customer relationships and their mill liners throughout the product lifecycle
• Identify and develop new business opportunities in the region
• Present solutions to customers in the Middle East
• Provide feedback on customer needs and market intelligence
• Maintain opportunities in the CRM system
• Monitor industry updates and changes in the product landscape
• Perform liner scanning, attend installations on customer sites, review data, and provide feedback
• Collaborate closely with product line, engineering, and sales teams across FLSmidth
• Work independently with minimal supervision
• Support the proposal department with complex solutions
• Contribute to strategies for development, go-to-market, and supply chain for Technical Services
• Estimate sales support needs, including training and sales materials
• Provide tools and services to enhance productivity
• Gather, monitor, and analyze market trends and competition
• Act as the voice of the customer to ensure services meet or exceed expectations
• Define services marketing strategies and support regional marketing efforts
• Promote a culture of safety among individuals and teams
• Monitor liner performance and customer trends
• Train internal teams and customers on mill lining according to specific demands
• Support liner selection to optimize technical and commercial options for competitiveness
• Participate in developing new products or optimizing existing ones for better performance, quality, and cost
• Assist manufacturing units with specifications, cost reduction, and customer claims

Qualifications

• A relevant tertiary qualification, ideally in mechanical engineering
• Minimum of 3 years' experience in grinding processes
• Solutions sales experience

What We Offer

As an equal opportunity employer, FLSmidth promotes diversity and inclusion. We encourage applicants from all backgrounds, believing that a diverse team strengthens our organization. We review applications continuously, so please apply promptly.

Key Interfaces

• Customers
• Region Management and Sales Teams
• Service Line Management
• Proposals/Applications
• Region Technical Specialists

Functions

Service and Products Business Lines Engineering.

Rights

Drive global service line volume and profitability, industry strategy, and business planning for product portfolios and programs.