Soft Services Manager

Amrak Facilities Management Company, a subsidiary of Red Sea Global, is a premier provider of world-class facilities management solutions, setting a new standard of excellence in the industry. Driven by a commitment to operational excellence and shaping the future of FM, Amrak attracts, retains, and empowers top-tier talent to collaborate seamlessly with RSG's world-class destinations and communities. We deliver exceptional, sustainable, and professional services that not only meet but exceed industry standards, ensuring the seamless operation and maintenance of facilities. Our focus on best-in-class standards and a highly skilled, experienced workforce allows us to preserve, enhance, and reinforce RSG's brand identity while supporting long-term, both now and into the future.

Job Purpose

• The management and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets.
• To provide leadership, role modeling, and direction to the delivery teams within the soft services areas of the RSG projects.
• To be accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.

Job Responsibilities

Oversee day-to-day running of Site Soft Services in respect of Catering, Cleaning, Contract Procurement & Housekeeping.

Business Development

• Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate.
• Provide innovations and comparisons to market trends and forecast, advise clients accordingly.
• Continued improvement across all aspects of catering and cleaning services through innovation and efficiencies.

Contract Management

• Understanding of the importance of managing a site and the services provided including the ability to calculate the rewards and penalties of meeting/not meeting KPIs.
• Ensure contract is being delivered in a cost-effective way for the client and Sodexo.
• Responsible for departmental budgets in line with Sodexo baseline parameters.
• Proactively manage quality of service and introduce innovations in line with market trends and RSG initiatives.

Service Delivery

• Assume full responsibility for management of soft services against contracted scope of works.
• Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.
• Development of a soft services improvement plan for each service.

Job Requirements

• 5 - 8 years of relevant experience in FM/Operations (Soft Services).
• High energy.
• Sense of urgency.
• Highly organized.
• Proactive.
• Solution (not problem) focused.
• Personable/friendly professionalism.
• Great people skills.
• Customer service focus.
• Strong teamwork skills.
• Excellent presentation.
• Attention to detail/accuracy.
• Professional written and verbal communication.