Site Process Engineer Fulfillment Center

Amazon; Riyadh; On-site; SAR 100,000 - 130,000; Full time

Job summary

A global leader in e-commerce is seeking a Continuous Improvements Manager in Riyadh to enhance operational excellence within their Fulfillment Center. This role emphasizes strategic problem-solving, team collaboration, and effective communication to achieve process improvements and ensure customer satisfaction. Candidates should possess strong analytical skills coupled with a Bachelor's degree and relevant experience. The position offers an opportunity to lead initiatives using Kaizen and Six Sigma methodologies, fostering a culture of continuous improvement in a dynamic environment.

Qualifications

• Experience with process improvement, Kaizen, and Six Sigma.
• Proficiency in analyzing Amazon FC metrics and KPIs.
• Minimum 18 months of direct Amazon FC operations experience.

Responsibilities

• Manage the Fulfilment Centre improvement plan focused on customer experience.
• Develop a culture of continuous improvement and lean thinking.
• Train and support teams in Kaizen activities.

Skills

Analytical skills

Communication skills

Problem-solving

Leadership

Project management

Education

Bachelor’s degree in Engineering, Operations, Business Administration or related field

Tools

Minitab

AutoCAD

MS Visio

MS Access

Job description

Amazon

We are Amazon; we pioneer. Since opening our virtual doors 1995, we have been pushing the boundaries further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, Bias for Action.

The Role

The Continuous Improvements Manager supports, coordinates and facilitates implementation of new and improved structures, processes and activities. Working closely with AMET teams and all levels of management within the Fulfillment Center (FC), you report directly to the Regional Continuous Improvement Manager. You will be adaptable, challenge‑motivated and thrive on implementing high standard productivity and simplicity using Kaizen/PDCA methods with experience in Operations and Continuous Improvement. The ideal candidate loves to work on processes directly on the FC shop floor as well improving them systematically. Curiosity, confidence to take calculated risks, strong analytical skills, data‑driven outlook and great communication skills are core characteristics for Continuous Improvements Managers.

As a Site representative of the AMET FC ACES team, you will drive improvements and the implementation of standards in our growing network at your site. You will be an essential part of a team that supports launches and implements new processes together with operations. The Manager will be in frequent interaction with colleagues from our AMET network and take a leadership role in the deployment of projects.

Key Responsibilities

• Manage the Fulfilment Centre improvement plan to focus on best customer experience at the lowest cost.
• Develop a culture of continuous improvement and lean thinking.
• Serve as ACES network representative, validate alignment between site practices and network standards.
• Contribute to and facilitate Kaizen activities.
• Help drive the implementation of Lean Standard Work.
• Train and support all levels in Kaizen activities.
• Disseminate Lean Standard Work principles across teams.
• Support and manage the Fulfilment Centre implementation Agenda.
• Coordinate and prioritise LSC process improvement activities and resources.
• Monitors, audits and drives adherence on operational standards – benchmark evaluation, standard work auditing, variation reduction and LSC project validation.
• Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers.
• Standardize processes to Amazon and ECCF benchmark standards.
• Liaise between FC and AMET/ROW to drive leverage of cross‑CF process excellence.
• Maintain strong relationships with AMET/ROW Process Owners and FC Process Engineer.

A Day in the Life

Your day begins with an early morning Gemba walk, observing processes and engaging with associates to understand floor challenges. You review previous day’s performance metrics, lead daily operations meetings, and drive immediate solutions for any variations. Throughout the day, you conduct standard work audits, coach teams on lean methodologies, and validate ACES network initiatives implementation. You might facilitate a Kaizen event, analyze performance data, or coordinate with regional teams on network‑wide projects. Your role combines strategic thinking with hands‑on execution, ensuring both daily operational excellence and long‑term process improvements.

About the Team

You will report to the AMET Regional Continuous Improvement Manager, with a dotted line reporting to the FC Site Leader. This dual reporting structure ensures strong site‑level engagement while maintaining alignment with network‑wide best practices.

As a Process Engineer within the FC ACES (Amazon Customer Excellence System) Team, you will be part of a comprehensive ecosystem that drives operational excellence. You will work closely with Central Process Engineering, Low Cost Automation, Program Management and Business Intelligence, and ACES core SMEs to bring initiatives to life on the operations floor.

Basic Qualifications

• Bachelor’s degree, or experience in Engineering, Operations, Business Administration, or a related field.
• Experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits), or experience with process improvement, Kaizen, and Six Sigma.
• Minimum 18 months of direct Amazon FC operations experience (Inbound, Outbound, ICQA).
• Proficiency in analyzing Amazon FC metrics and KPIs.
• Strong ability interpreting & communicating analytics and presenting to senior leadership.
• Excellent communication skills (written and verbal).

Preferred Qualifications

• Knowledge of Lean Six Sigma concepts and best practices.
• Lean Six Sigma Green Belt or Black Belt certification.
• Knowledge of process improvement, ideally including Lean, Kaizen and Six Sigma.
• Advanced data analysis skills and an expert in using supporting tools e.g. Minitab, JMP, MS Access.
• Knowledge and ability to use standard development tools e.g. AutoCAD, MS Visio.

Our Inclusive Culture

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.