Sieg Consultant Hiring For The Hotel Reservation Clerk will operate the front desk and assist g[...]

Sieg Consultant; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Manager to ensure a seamless experience for guests. In this role, you will efficiently manage front desk operations, warmly welcome visitors, and provide assistance with inquiries regarding hotel services. Your professionalism and knowledge of hotel policies will be key in delivering exceptional customer service. This position offers a dynamic environment where your contributions will enhance guest satisfaction and operational efficiency. If you are passionate about hospitality and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with the ability to handle requests professionally.
• Knowledge of hotel policies, local area, and community events.

Responsibilities

• Manage front desk operations for efficient check-in and check-out.
• Welcome guests warmly and direct them to appropriate hotel staff.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.

Warmly and professionally welcomes all guests.

Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.

Treats requests with professionalism, tact, and a courteous manner.

Ensures prompt delivery of final bills to guests.

Ensures the lobby and shared areas are neat and orderly.

Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.

Maintains knowledge of upcoming events, local area, and hotel offerings.

Performs other related duties as assigned.