Shopkeeper

IKEA Alsulaiman; Saudi Arabia; On-site; SAR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic shopkeeper to enhance the shopping experience in a vibrant retail environment. This role focuses on driving sales and customer satisfaction by leading a motivated team and ensuring the store is well-stocked and visually appealing. You will utilize your expertise to inspire both customers and co-workers, while promoting sustainability initiatives. Join a forward-thinking company that values innovation and teamwork, and play a crucial role in delivering exceptional service to customers every day.

Qualifications

• 3+ years of experience in retail or sales management.
• Strong understanding of customer needs and market trends.

Responsibilities

• Maximize sales and profitability by optimizing the shopping experience.
• Lead and develop a team to ensure excellent customer service.

Skills

Customer Service

Sales Management

Team Leadership

Product Knowledge

Education

High School Diploma

Higher Degree

Job description

Company Description

Come help us create a better everyday life for the many people. That's the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.

Purpose:

The purpose of this role is to optimize the IKEA shopping experience in both the shop and store, ensuring customer satisfaction and driving sales. This is achieved by motivating and inspiring the department team through a deep understanding of the IKEA product range, services, local market, and customer needs.

Leadership in this role focuses on performance and delivery, while fostering a culture of learning and development. The shopkeeper is responsible for maximizing sales and profitability within the department by conducting analyses, following up on performance, and taking necessary actions.

Utilizing IKEA tools and leveraging the expertise of team members and colleagues, this role actively contributes to fulfilling the four core tasks of the IKEA store:

1. Act as a highly efficient and staffed sales mechanism.
2. Showcase home furnishing solutions filled with inspiring ideas.
3. Serve as a well-qualified home furnishing specialist.
4. Provide a day out for the whole family.

Accountabilities:

1. Ensure that the right number of competent co-workers are in the right place at the right time, securing their availability to serve customers and actively assist them in making purchases.
2. Guarantee that the sales floor is maintained in excellent condition, fully stocked, and that the four merchandising basics are in place at all times. Present the IKEA product range in ways that inspire and satisfy customers.
3. Ensure the team has comprehensive knowledge about the product range and IKEA services to enhance the overall shopping experience.
4. Take responsibility for HFB goals, ensuring the action plan aligns with country priorities for the Home Furnishing Business (HFB) and is effectively implemented. Follow-up actions should be based on proven solutions and successful examples.
5. Steer sales towards top-selling products, prioritized items (e.g., overstock), and IKEA service products to maximize sales and profitability.
6. Act quickly on commercial opportunities, addressing changes in product availability (overstock and out of stock) and responding to customer feedback (e.g., the 10 most asked questions).
7. Prioritize the development of the team and its individual members, ensuring a succession plan is in place.
8. Actively promote IKEA's social and environmental commitments, working collaboratively with the team to contribute to sustainability efforts.

Qualifications and Experience

• High school diploma or higher degree.
• At least 3 years of experience in a similar role.