Shop Manager

BFL Group; معهد تدريب المديرية العامة للسجون بالمنطقة الشرقية; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading off-price retail company in Saudi Arabia is seeking a Shop Manager to oversee daily store operations. The ideal candidate has at least 5 years of retail management experience, excellent leadership and communication skills, and the ability to enhance customer service. You will be responsible for developing strategies to increase traffic and profitability while ensuring compliance with company policies. This position is critical for delivering a great shopping experience and achieving financial goals.

Qualifications

• 5+ years in retail store management required.
• Exceptional communication and leadership skills.
• Strong quantitative and analytical abilities.

Responsibilities

• Oversee daily store operations to ensure profitability.
• Develop strategies to increase customer base and traffic.
• Deliver exceptional customer service and manage staff.

Skills

Retail management

Customer service excellence

Leadership

Analytical skills

Job description

Company Overview:

BFL Group is one of the world’s leading off-price retailers of fashion and homeware. Headquartered in the United Arab Emirates, we serve multiple markets across the region and in Europe.

Our goal is to delight customers and encourage repeat visits with exceptional pieces that excite – all at up to 80% off the original retail price for designer brands. Our unique “Treasure Hunt” model ensures there is always something new to explore, desire, and discover within our stores. Customers leave with new items every time they visit.

Role Purpose:

The Shop Manager oversees the daily operations of the store, ensuring efficiency and profitability. Key duties include staff management, facilitating customer service, and achieving sales and financial targets.

Key Responsibilities:

• Develop store strategies to increase customer base, expand store traffic, and optimize profitability.
• Achieve sales goals by motivating, mentoring, training, and providing feedback to staff.
• Oversee shop operations, manage the sales floor, and ensure maximum profitability.
• Deliver exceptional customer service, set staff criteria, establish security and safety measures, and ensure health and safety compliance.
• Secure important employee documents such as contracts, COC, and store licenses.
• Ensure all employees receive necessary information from governmental authorities and are properly onboarded.
• Implement loss prevention strategies through security requirements and inventory checks.
• Manage store administration and ensure policy and procedure compliance.
• Stay informed about buying trends, customer needs, and profitability.
• Address issues arising from staff or customers promptly and effectively.

Qualifications:

• Minimum of 5 years of related experience in retail store management.
• Excellent oral, written, and interpersonal communication skills; adept at engaging with people at all levels.
• Strong leadership and management skills.
• Quantitative and analytical skills.